Administrative Officer

Duties Supervises a team of Administrative Officers, serving as advocate for the administrative staff.
Provide coaching/mentoring and advice/guidance on work methods, practices, and procedures, problem solving, and techniques.
Provides overall administrative management for the organization, including interpreting, developing, and implementing local and/or enterprise policies, defining administrative requirements, and/or providing advice to executive management.
Supervises a variety of administrative programs in the areas of awards administration, training, information systems, records management personnel actions, budget administration for organizational programs, and the procurement of goods/services.
Oversees the preparation of reports, identifies, and advises leadership regarding budgetary/workforce concerns such as projected shortfalls or unanticipated financial and/or workforce needs.
Leads analysis to identify organizational issues.
Develops recommendations and implements process improvement initiatives to resolve complex organizational problems.
Adjusts and updates organizational policies and procedures.
Oversees preparation of status reports and responses to data calls.
Gathers data, analyzes information, and provides metrics outlining general trends, issues, themes on a variety of areas impacting the organization and overall organizational health.
Collaborates with Human Resource Business Partners (HRBPs) to find solutions to management problems which have an impact on the workforce.
Performs a wide range of liaison services to support complex human resources activities.
Communicates concisely and effectively with employees, stakeholders, and management officials.
Prepares and presents briefings, reports, and presentations to the organization and senior leadership in writing and/or orally.
Performs a full range of supervisory duties which includes assigning and evaluating work; recommending personnel actions; taking disciplinary actions; and identifying training needs and developing employees.
Fosters a culture of engagement, diversity, inclusiveness, excellence and innovation.
Champion NASA's commitment to Diversity, Equity, Inclusion and Accessibility to create an environment that promotes a commitment to safety, integrity, and teamwork.
Requirements Conditions of Employment This position is open to U.
S.
citizens, nationals or those who owe allegiance to the U.
S.
Position subject to pre-employment background investigation.
You must meet qualifications requirements by the closing date of this announcement.
A one year supervisory probationary period may be required.
Qualifications Specialized experience is experience that has equipped you with the particular ability, skill, and knowledge to successfully perform the duties of this position and is typically in or related to this line of work.
To qualify for GS-13, you must have one year of directly related specialized experience equivalent to the GS-12 level: Interpreting, advising, and communicating human resources policies, regulations, and procedures; Providing administrative leadership in one of the following areas: awards programs, employee training, personnel management, program budgeting and financial management, procurement management, records management, or electronic and information technology management; Overseeing and evaluating administrative functions to identify/implement process improvements; Maintaining effective working relationships with a variety of individuals from diverse areas, disciplines, and authority levels within the organization.
Your resume must include a clear and detailed narrative description, in your own words, of how you meet the required specialized experience.
Experience statements copied from a position description, vacancy announcement or other reference material constitutes plagiarism and may result in disqualification and losing consideration for the job.
Education This job does not have an education qualification requirement.
Additional information Additional selections may be made for similar positions across NASA within the local commuting area(s) of the location(s) identified in this announcement.
By applying, you agree to have your application shared with interested selecting official(s) within NASA.
CTAP/ICTAP will be cleared for any additional selection from this announcement.
If you have special priority selection rights under the Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP), you must: - Indicate your eligibility when applying for a position.
The questionnaire asks you to identify your ICTAP/CTAP eligibility.
-Be well qualified for this position to receive consideration.
Candidates rated in the 'Best Qualified' category are considered well-qualified.
Please see 'How You Will Be Evaluated' for more information.
-Submit proof that you meet the requirements for CTAP/ICTAP as indicated in 'Required Documents.
' For additional information about CTAP/ICTAP eligibility, click here - https://www.
opm.
gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/#ictap.
Benefits A career with the U.
S.
government provides employees with a comprehensive benefits package.
As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
Opens in a new windowLearn more about federal benefits.
Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.
Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated You will be evaluated for this job based on how well you meet the qualifications above.
You will be evaluated for this position based on how well you meet the qualifications and eligibility requirements listed in this vacancy announcement.
To determine your qualifications and referral status, we may review your resume and supporting documentation and compare it against your responses to the vacancy questionnaire.
Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration.
You will be assessed on the following competencies: Professional Administrative Operations Manages and Organizes Information Administration and Management Stress Tolerance Problem Solving Interpersonal Skills NASA considers paid and unpaid experience, including volunteer work done through National Service programs (e.
g.
, Peace Corps, AmeriCorps) and other organizations (e.
g.
, professional; philanthropic; religious; spiritual; community, student, social).
Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.
You will receive credit for all qualifying experience, including volunteer experience.
Under NASA's category rating process, applicants will be assessed on the position competencies and placed in one of three categories identified and defined below: Best Qualified Category - Applicants who demonstrate a superior level of all evaluation criteria.
Highly Qualified Category - Applicants who demonstrate a satisfactory level of the evaluation criteria.
Qualified Category - Applicants who demonstrate the basic qualifications, with general knowledge, skills, and abilities.
Names of all qualified candidates in the Best Qualified category will be sent to the hiring official for employment consideration (unless a sufficient number of qualified veterans are found - in which case only those names will be initially certified).
Candidates within the Best Qualified category who are eligible for veteran preference will receive selection priority over non-veteran preference eligibles.
Benefits A career with the U.
S.
government provides employees with a comprehensive benefits package.
As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
Opens in a new windowLearn more about federal benefits.
Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.
Contact the hiring agency for more information on the specific benefits offered.
Required Documents As a new or existing federal employee, you and your family may have access to a range of benefits.
Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee.
You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
A complete application package includes a resume, required documents and completion of the vacancy announcement questionnaire.
Please see this guidance: What to include in your resume.
Your resume should describe your specialized experience and support your answers to the vacancy announcement questionnaire.
Please note: if any of the following types of information are included on your resume, your application package will be disqualified: Classified or government sensitive information.
Social Security Number (SSN) Photos of yourself Personal information, such as age, gender, religious affiliation, etc.
Encrypted and digitally signed documents.
If your resume contains any of the above information, you must redact that information prior to the submission of your application.
The following documents are required: Resume There may be other supporting documents (licenses, certification, veterans' preference, etc.
), depending on your answers to the questionnaire and job announcement description, that you may have to submit, please verify your application.
If you are a surplus or displaced employee (CTAP and ICTAP), submit proof that you meet the requirements for CTAP/ICTAP.
This includes copies of your agency notice, most recent Performance Rating and most recent Notification of Personnel Action (SF-50) noting current position, grade level, and duty location.
If you are a veteran and you are claiming veterans' preference, you must submit a DD214, Certificate of Release from Active Duty, which shows dates of service and discharge under honorable conditions.
For more information on veterans' preference and possible other supporting documents that you may have to submit, please visit FedshireVets Official documents are required at the time of appointment for verification of eligibility and qualifications.
How to Apply Please read the entire announcement and all the instructions before you begin an application and have all required information available.
We encourage you to provide a complete description of your educational achievements and include both paid and non-paid work in the experience portion of your resume.
If you submit a resume that does not contain the required information, you may lose consideration.
To apply for this position, you must complete the initial online application, to include the initial online assessment and submission of the required documentation specified in the Required Documents section below.
The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration.
The application process is as follows: 1.
To begin the application process, you will need to be logged into your USAJOBS account.
If you do not have a USAJOBS account, you will need to create one before beginning the application process.
Once logged in to your account, click on the "Apply" link.
2.
Follow the prompts to select your resume and/or other supporting documents to be included with your application package.
We strongly encourage you to utilize the USAJOBS resume builder when creating your resume.
Using the resume builder will help you ensure your resume includes important information related to your qualifications and eligibility for this position.
Answer the questions presented in the application and attach all necessary supporting documentation.
During the application process you can review, edit, delete and update your information.
We'll automatically save your progress as you go, so you won't lose any changes.
Your uploaded documents may take several hours to clear the virus scan process.
3.
After acknowledging you have reviewed your application package, complete the 'Include Personal Information' section as you deem appropriate and click to continue with the application process.
You will be taken to the vacancy questionnaire which you must complete in order to apply for the position.
Complete the online application, verify all required documentation is included with your application package, and submit the application.
4.
Click the Submit Application button prior to 11:59PM (ET) on the announcement closing date.
NASA's online application process provides step by step guidance to ensure you provide all needed information.
If you are unable to apply online, please contact NSSC-CONTACTCENTER@MAIL.
NASA.
GOV for assistance.
Be advised - application materials faxed, emailed, and/or mailed to Glenn Research Center will not be accepted for this announcement.
NASA provides reasonable accommodations to applicants with disabilities.
If you are an applicant with a disability and need a reasonable accommodation for any part of the application and hiring process, please notify the agency contact center listed on the job vacancy announcement.
The decision on granting reasonable accommodations will be on a case-by-case basis.
Agency contact information NASA Shared Services Contact Center Phone 1-877-677-2123 Fax 1-866-779-6772 Email nssc-contactcenter@mail.
nasa.
gov Address Glenn Research Center 21000 Brookpark Rd Cleveland, OH 44135 US Next steps Once you submit your application package, you will receive an acknowledgement email.
Throughout the process you will receive regular status updates through USAJOBS.
To verify the status of your application, log into your USAJOBS account (https://my.
usajobs.
gov/Account/Login), all of your applications will appear on the Welcome screen.
The Application Status will appear along with the date your application was last updated.
For information on what each Application Status means, visit: https://www.
usajobs.
gov/Help/how-to/application/status/.
If you are found qualified, you may be referred to the hiring manager for further consideration.
Whether or not you are contacted for an interview depends upon the location of the position and the judgment of the hiring manager.
If you are selected, you will be notified by phone or email with a tentative job offer.
If you fail to meet the conditions of employment or any other pre-employment requirements, such as missing a scheduled appointment, we may rescind a tentative job offer.
An official, written job offer will be issued once all requirements have been verified.
Fair and Transparent The Federal hiring process is set up to be fair and transparent.
Please read the following guidance.
Equal Employment Opportunity (EEO) Policy Reasonable accommodation policy Financial suitability Selective Service New employee probationary period Signature and false statements Privacy Act Social security number request Required Documents A complete application package includes a resume, required documents and completion of the vacancy announcement questionnaire.
Please see this guidance: What to include in your resume.
Your resume should describe your specialized experience and support your answers to the vacancy announcement questionnaire.
Please note: if any of the following types of information are included on your resume, your application package will be disqualified: Classified or government sensitive information.
Social Security Number (SSN) Photos of yourself Personal information, such as age, gender, religious affiliation, etc.
Encrypted and digitally signed documents.
If your resume contains any of the above information, you must redact that information prior to the submission of your application.
The following documents are required: Resume There may be other supporting documents (licenses, certification, veterans' preference, etc.
), depending on your answers to the questionnaire and job announcement description, that you may have to submit, please verify your application.
If you are a surplus or displaced employee (CTAP and ICTAP), submit proof that you meet the requirements for CTAP/ICTAP.
This includes copies of your agency notice, most recent Performance Rating and most recent Notification of Personnel Action (SF-50) noting current position, grade level, and duty location.
If you are a veteran and you are claiming veterans' preference, you must submit a DD214, Certificate of Release from Active Duty, which shows dates of service and discharge under honorable conditions.
For more information on veterans' preference and possible other supporting documents that you may have to submit, please visit FedshireVets Official documents are required at the time of appointment for verification of eligibility and qualifications.
Help This job is open to The public U.
S.
Citizens, Nationals or those who owe allegiance to the U.
S.