Administrative Support Assistant

Duties Provides executive level administrative and logistical support to the Associate Director.
Manages executive calendars, coordinates and schedules meetings and briefings, secures alternate representative by another official when appropriate, and secures meeting location.
Attends meetings as appropriate.
Creates executive correspondence; reviews all documents for correct format, grammar and spelling.
Handles day to day administrative responsibilities for the Associate Director and staff, such as directing phone calls, receive and greet visitors, sorting and distributing incoming mail, and maintaining electronic and hardcopy files and records.
Assists with reviewing and drafting correspondence, recommendations, reports, and memoranda related to management and administrative concerns in compliance with policies and procedures.
Evaluates and improves Center operations for organization with varying functions performed in subordinate offices.
Oversees subordinate secretarial and clerical staff, ensuring administrative and clerical services required are provided.
Creates and/or maintains the organizational distribution lists for the Center.
Fosters a culture of engagement, diversity, inclusiveness, excellence and innovation.
Champions NASAs commitment to Diversity, Equity, Inclusion and Accessibility to create an environment that promotes a commitment to safety, integrity, and teamwork.
Requirements Conditions of Employment This position is open to U.
S.
citizens, nationals or those who owe allegiance to the U.
S Position subject to pre-employment background investigation.
You must meet qualifications requirements by the closing date of this announcement.
A one-year probationary period may be required.
Qualifications Specialized experience is experience that has equipped you with the particular ability, skill, and knowledge to successfully perform the duties of this position and is typically in or related to this line of work.
To qualify for GS-09 level, you must have: One year of directly related specialized experience equivalent to the GS-08 level: Performing a full range of office support activities such as planning and scheduling meetings, capturing meeting notes, reviewing office communications, correspondence or other documents, and assisting with travel arrangements; Utilizing policy and procedure documents to support a range of administrative office matters; Planning and coordinating work efforts and identifying possible operating issues and/or situations affecting the efficient flow of work.
Your resume must include a clear and detailed narrative description, in your own words, of how you meet the required specialized experience.
Experience statements copied from a position description, vacancy announcement or other reference material constitutes plagiarism and may result in disqualification and losing consideration for the job.
NASA prohibits the use of artificial intelligence (AI) or AI-assisted tool in drafting application and assessment responses.
Please visit https://www.
nasa.
gov/careers/how-to-apply/#Artificial-Intelligence to review NASA's guidance on the use of AI tools during the application process.
Education This job does not have an education qualification requirement.
Additional information Additional selections may be made for similar positions across NASA within the local commuting area(s) of the location(s) identified in this announcement.
By applying, you agree to have your application shared with interested selecting official(s) within NASA.
CTAP/ICTAP will be cleared for any additional selection from this announcement.
If you have special priority selection rights under the Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP), you must: - Indicate your eligibility when applying for a position.
The questionnaire asks you to identify your ICTAP/CTAP eligibility.
- Be well qualified for this position to receive consideration.
Candidates rated in the 'Best Qualified' category are considered well-qualified.
Please see 'How You Will Be Evaluated' for more information.
- Submit proof that you meet the requirements for CTAP/ICTAP as indicated in 'Required Documents.
' For additional information about CTAP/ICTAP eligibility, click: https://www.
opm.
gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/#ictap.
Reasonable Accommodation Requests: If you believe you have a disability (i.
e.
, physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application.
Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments.
Decisions on requests for RA are made on a case-by-case basis.
If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision.
You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement.
To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: https://help.
usastaffing.
gov/Apply/index.
php?title=Reasonable_Accommodations_for_USA_Hire This is a bargaining unit position.
If additional selections are made, those positions may or may not be in a bargaining unit.
To learn more about bargaining units at NASA please click here NASA Unions (Bargaining Units) | NASA.
Benefits A career with the U.
S.
government provides employees with a comprehensive benefits package.
As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
Opens in a new windowLearn more about federal benefits.
Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.
Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated You will be evaluated for this job based on how well you meet the qualifications above.
You will be evaluated for this position based on how well you meet the qualifications and eligibility requirements listed in this vacancy announcement.
To determine your qualifications and referral status, we may review your resume and supporting documentation and compare it against your responses to the vacancy questionnaire.
Your qualifications will be evaluated based on your application materials (e.
g.
, resume, supporting documents), the responses you provide on the application questionnaire, and the result of your responses to all assessments required for this position.
You will be assessed on the following competencies: Professional Administrative Operations Administration and Management Clerical Speaking Attention to Detail Customer Service Learning Accountability Decision Making Flexibility Influencing/Negotiating Integrity/Honesty Interpersonal Skills Reading Reasoning Self-Management (Achievement) Stress Tolerance Teamwork The USA Hire Assessment includes a cut score based on the minimum level of required proficiency in these critical general competencies.
You must meet or exceed the cut score to be considered.
You will not be considered for the position if you score below the cut score or fail to complete the assessment.
Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration.
Cheating on an assessment may also result in your removal from consideration.
NASA considers paid and unpaid experience, including volunteer work done through National Service programs (e.
g.
, Peace Corps, AmeriCorps) and other organizations (e.
g.
, professional; philanthropic; religious; spiritual; community, student, social).
Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.
You will receive credit for all qualifying experience, including volunteer experience.
Under NASA's category rating process, applicants will be assessed on the position competencies and placed in one of three categories identified and defined below: Best Qualified Category - Applicants who demonstrate a superior level of all evaluation criteria.
Highly Qualified Category - Applicants who demonstrate a satisfactory level of the evaluation criteria.
Qualified Category - Applicants who demonstrate the basic qualifications, with general knowledge, skills, and abilities.
Names of all qualified candidates in the Best Qualified category will be sent to the hiring official for employment consideration (unless a sufficient number of qualified veterans are found - in which case only those names will be initially certified ).
Candidates within the Best Qualified category who are eligible for veteran preference will receive selection priority over non-veteran preference eligibles.
Benefits A career with the U.
S.
government provides employees with a comprehensive benefits package.
As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
Opens in a new windowLearn more about federal benefits.
Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.
Contact the hiring agency for more information on the specific benefits offered.
Required Documents As a new or existing federal employee, you and your family may have access to a range of benefits.
Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee.
You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
A complete application package includes a resume, required documents and completion of the vacancy announcement questionnaire.
Please see this guidance: What to include in your resume.
Your resume should describe your specialized experience and support your answers to the vacancy announcement questionnaire.
Please note: if any of the following types of information are included on your resume, your application package will be disqualified: Classified or government sensitive information.
Social Security Number (SSN) Photos of yourself Personal information, such as age, gender, religious affiliation, etc.
Encrypted and digitally signed documents.
If your resume contains any of the above information, you must redact that information prior to the submission of your application.
The following documents are required: Resume There may be other supporting documents (licenses, certification, veterans' preference, etc.
), depending on your answers to the questionnaire and job announcement description, that you may have to submit, please verify your application.
Do not submit an OF-306 with your application.
If you are a surplus or displaced employee (CTAP and ICTAP), submit proof that you meet the requirements for CTAP/ICTAP.
This includes copies of your agency notice, most recent Performance Rating and most recent Notification of Personnel Action (SF-50) noting current position, grade level, and duty location.
If you are a veteran and you are claiming veterans' preference, you must submit a DD214, Certificate of Release from Active Duty, which shows dates of service and discharge under honorable conditions.
For more information on veterans' preference and possible other supporting documents that you may have to submit, please visit FedshireVets.
Official documents are required at the time of appointment for verification of eligibility and qualifications.
If you are requesting a reasonable accommodation to the USA Hire Competency Based Assessments, submit documentation to support your request, including the Reasonable Accommodation Request Form found here.
(https://help.
usastaffing.
gov/Apply/index.
php?title=Reasonable_Accommodations_for_USA_Hire) To apply and be considered for this position, you must complete all required questionnaires, assessments and required documentation as specified in the How to Apply and Required Documents section.
How to Apply Please read the entire announcement and all the instructions before you begin an application and have all required information available.
We encourage you to provide a complete description of your educational achievements and include both paid and non-paid work in the experience portion of your resume.
If you submit a resume that does not contain the required information, you may lose consideration.
The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration.
The application process is as follows: To begin the application process, you will need to be logged into your USAJOBS account.
If you do not have a USAJOBS account, you will need to create one before beginning the application process.
Once logged in to your account, click the Apply Online button.
Follow the prompts to select your resume and/or other supporting documents to be included with your application package.
We strongly encourage you to utilize the USAJOBS resume builder when creating your resume.
Using the resume builder will help you ensure your resume includes important information related to your qualifications and eligibility for this position.
Answer the questions presented in the application and attach all necessary supporting documentation.
During the application process you can review, edit, delete and update your information.
We'll automatically save your progress as you go, so you won't lose any changes.
Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the 'Include Personal Information' section as you deem appropriate and click to continue with the application process.
You will be taken to the vacancy questionnaire which you must complete in order to apply for the position.
Complete the online application, verify all required documentation is included with your application package, and submit the application.
Click the Submit Application button prior to 11:59PM (ET) on the announcement closing date.
If you are required to complete any USA Hire Assessments, you will be notified after submitting your application.
The notification will be provided in your application submission screen and via email.
The notification will include your unique assessment access link to the USA Hire system and the completion deadline.
Additionally, in USAJOBS you can click "Track this application" to return to your assessment completion notice.
Access USA Hire using your unique assessment link.
Access is granted through your USAJOBS login credentials.
Review all instructions prior to beginning your assessments.
You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended.
Set aside at least 3 hours to take the USA Hire assessments; however, most applicants complete the assessments in less time.
If you need to stop the assessments and continue later, you can re-use your unique assessment link.
Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete as assessment.
If future applications you submit require completion of the same assessments, your responses will be automatically reused.
For more general information, system requirements, reasonable accommodation information, and to request assistance regarding the USA Hire Assessments, review the following resources: https://help.
usastaffing.
gov/Apply/index.
php?title=USA_Hire_Assessments.
To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click Edit my application.
This option will no longer be available once the announcement has closed.
To view the announcement status or your application status: Click on this: https://www.
usajobs.
gov/Help/how-to/application/status/.
Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application.
If you have questions about this announcement, you may contact the agency toll free at the phone number located below.
Be advised - application materials faxed, emailed, and/or mailed to will not be accepted for this announcement.
NASA provides reasonable accommodations to applicants with disabilities.
If you are an applicant with a disability and need a reasonable accommodation for any part of the application and hiring process, please notify the agency contact center listed on the job vacancy announcement.
The decision on granting reasonable accommodations will be on a case-by-case basis.
Agency contact information NASA Shared Services Contact Center Phone 1-877-677-2123 Fax 1-866-779-6772 Email nssc-contactcenter@mail.
nasa.
gov Address Glenn Research Center 21000 Brookpark Rd Cleveland, OH 44135 US Next steps Once you submit your application package, you will receive an acknowledgement email and be provided regular status updates through USAJOBS.
To verify the status of your application both during and after the announcement open period, log into your USAJOBS account: https://secure.
login.
gov/ All of your applications will appear on the Welcome page.
The application record in your USAJOBS account provides an Additional Application Information page that provides information regarding the documentation you submitted and any correspondence we have sent related to this application, including the invitation to take the USA Hire assessment.
The Application Status will appear along with the date your application was last updated.
For information on what each Application Status means, visit: https://www.
usajobs.
gov/Help/how-to/application/status/.
If you are found qualified, you may be referred to the hiring manager for further consideration.
Whether or not you are contacted for an interview depends upon the location of the position and the judgment of the hiring manager.
If you are selected, you will be notified by phone or email with a tentative job offer.
If you fail to meet the conditions of employment or any other pre-employment requirements, such as missing a scheduled appointment, we may rescind a tentative job offer.
NASA will not ask you to disclose criminal history record information during the application process or before we make a conditional/tentative offer of employment.
If you apply for this position and are selected, NASA will conduct a suitability/security background investigation after you accept a tentative job offer.
If you feel you are asked to disclose your criminal history before you accept a tentative offer and wish to file a complaint, please contact: Agency-FCCJ@NASA.
gov.
An official, written job offer will be issued once all requirements have been verified.
Fair and Transparent The Federal hiring process is set up to be fair and transparent.
Please read the following guidance.
Equal Employment Opportunity (EEO) Policy Reasonable accommodation policy Financial suitability Selective Service New employee probationary period Signature and false statements Privacy Act Social security number request Required Documents A complete application package includes a resume, required documents and completion of the vacancy announcement questionnaire.
Please see this guidance: What to include in your resume.
Your resume should describe your specialized experience and support your answers to the vacancy announcement questionnaire.
Please note: if any of the following types of information are included on your resume, your application package will be disqualified: Classified or government sensitive information.
Social Security Number (SSN) Photos of yourself Personal information, such as age, gender, religious affiliation, etc.
Encrypted and digitally signed documents.
If your resume contains any of the above information, you must redact that information prior to the submission of your application.
The following documents are required: Resume There may be other supporting documents (licenses, certification, veterans' preference, etc.
), depending on your answers to the questionnaire and job announcement description, that you may have to submit, please verify your application.
Do not submit an OF-306 with your application.
If you are a surplus or displaced employee (CTAP and ICTAP), submit proof that you meet the requirements for CTAP/ICTAP.
This includes copies of your agency notice, most recent Performance Rating and most recent Notification of Personnel Action (SF-50) noting current position, grade level, and duty location.
If you are a veteran and you are claiming veterans' preference, you must submit a DD214, Certificate of Release from Active Duty, which shows dates of service and discharge under honorable conditions.
For more information on veterans' preference and possible other supporting documents that you may have to submit, please visit FedshireVets.
Official documents are required at the time of appointment for verification of eligibility and qualifications.
If you are requesting a reasonable accommodation to the USA Hire Competency Based Assessments, submit documentation to support your request, including the Reasonable Accommodation Request Form found here.
(https://help.
usastaffing.
gov/Apply/index.
php?title=Reasonable_Accommodations_for_USA_Hire) To apply and be considered for this position, you must complete all required questionnaires, assessments and required documentation as specified in the How to Apply and Required Documents section.
Help This job is open to The public U.
S.
Citizens, Nationals or those who owe allegiance to the U.
S.