Technical Support

Paladin Consulting is currently hiring a ­­­­­­­­­­­­­­­­­­­­Technology Services Tech to join our team working onsite at our client's office located in Parma, OH.
*Job Title: Technology Services Tech* *Work Location: Parma, OH* *Duration: Long-term contract with option to hire* *Hours: Monday-Friday 9am-6pm* *Job Description & Responsibilities :* * Services and repairs a variety of company products and systems at customer locations usually within a specific geographic area.
* A Technology Service Technician is capable of handling a full workload in a standalone and or networked environment.
* Achieves expected productivity levels associated with assigned workload and level of experience.
* Manages territory, inventory and customer relationships.
* Demonstrates excellent technical and customer relation skills.
* Actively drives revenue generating opportunities through supply leads, contract sales, network support contract leads, equipment and print assessment leads.
* Demonstrates technical expertise * Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on assigned equipment.
* Performs Basic Connected installations, sets up IP addresses, downloads printer drivers and provides customer training on printing functions.
* Performs troubleshooting and repairs or replaces equipment components as necessary on B&W, color and multifunctional devices.
* Demonstrates required digital competencies associated with assigned products and level assignment.
* Completes technical training on new equipment as assigned.
* Manages territory * Effectively executes all required territory management and call handling procedures.
* Works closely with sales partners to maximize equipment leads and upgrade opportunities.
* Maintains and manages own parts inventory with a high degree of accuracy.
* Adheres to territory back-up plans.
* Completes all required administrative tasks in an accurate and timely manner.
* Complies with all company policies.
* Customer Service * Interacts with external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed.
* Provides technical assistance to less experienced technicians.
* Exhibits professional appearance and demeanor at all times.
* Maintains productive, professional relationship with all company personnel.
* Is positive and contributing team member.
* Responsible for maintaining a "car stock " inventory.
* Performs other duties as assigned.
*Skills & Qualifications :* * Candidates must have the following knowledge and reflect on resume: * Administer Technology-oriented issues escalated by the on-site Business unit.
Issues are captured in a Service-Now ticket queue for this team to resolve.
* Troubleshooting user account access for existing team members.
* Troubleshooting select application system issues and working with level 2 technical support groups to resolve issues that cannot be resolved by self.
* Run out access management requests for new hires being onboarded by the line of business.
* Familiarity with AWS workspaces or virtual machines a plus.
* Technical aptitude to perform time trials on application latency and slow-down issues to support level 2 testing and support questions.
* Technical aptitude to learn and support user applications.
* Formal programming knowledge or experience (e.
g.
Python, C++, Java) or scripting (JavaScript) preferred.
* Provide technical assistance to user community for workstations, desktop applications and scanning equipment.
* There is no extensive lifting, walking or standing.
* Manager will review resumes and be seeking o Technical specialist capabilities – beyond just MS-Office skill-sets.
Experienced Technical Service Desk skills or formal MIS degrees preferred * Dress code is o Relaxed Business Casual.
Professional look, no slogan T-shirts, etc.
* Parking is free on site _*For more information or to view other opportunities, visit us at *__*www.
paladininc.
com.
*_ Job Type: Contract Pay: $24.
62 per hour Schedule: * 8 hour shift Work Location: In person