*Position: Guest Experience Specialist in Training*
* *Starting at $12.
50 per hour with room to grow based on experience, availability, and performance.
*
* *Leadership development and management opportunities available.
*
* *The Escape Game has over 30 locations nationwide and a corporate office in Nashville, TN.
*
* *Candidates with guest-facing experience as a server, host, front desk, receptionist, concierge, customer service representative, etc.
would be a great fit for this role!*
*Position Description:* Our Guest Experience Specialists begin as entry-level Game Guides, who use empathy and expertise to create epic experiences based on each guest’s individual needs and wants.
Candidates who are offered a Guest Experience Specialist in Training position are expected to complete their training with a manager within 2-6 weeks.
*How Game Guides Serve Our Guests and Our Team:*
* Enthusiastically greeting every single guest
* Leading groups of 2-12 guests in fun, friendly conversation
* Collecting information and making meaningful connections with our guests
* Enthusiastically explaining TEG and the rules of the game
* Using Game Guide software to monitor games and give teams clues and hints
* Giving a recap of the experience in the outro
* Demonstrating operational excellence by:
* Ensuring game components function properly
* Using setup sheets to accurately reset games
* Cleaning games and the building
* Restocking inventory
* Completing necessary reports
* Immediately and graciously resolving service failures
*How Guest Experience Specialists Serve Our Guests and Our Team:*
* Enthusiastically explaining our games and efficiently facilitating interactions in the lobby by:
* Checking in guests
* Making groups of 2-50 feel welcome, cared for, and excited for their escape game
* Coordinating reservation start times with a Team Leader
* Answering the phone
* Accurately booking reservations
*Job Requirements:*
* Flexible availability.
This role often works nights, weekends, and/or holidays.
*Knowledge, Skills, and Abilities:*
* Genuine love for serving others
* Flexibility, humility, and teachability
* Quick and effective decision-making abilities
* Creative problem solving
* Basic computer skills
*Why TEG?*
Our mission is to design and deliver EPIC interactive experiences for every single guest.
At The Escape Game, you’ll be a part of something bigger than yourself.
No matter your role, you’ll help provide lifelong memories for families, friends, co-workers and everyone in between.
We are serious about our mission, vision, and values and believe that every person we interact with during our workday is our guest, whether they’re our colleague, employee, or leader.
In all positions, everyone is responsible for serving each other every day.
*Check out this video to learn what it's like to work at The Escape Game!*https://www.
youtube.
com/watch?v=NOpWw1mCXzI
Job Types: Full-time, Part-time
Pay: From $12.
50 per hour
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee discount
* Flexible schedule
* Health insurance
* Vision insurance
Schedule:
* 8 hour shift
* Day shift
* Evening shift
Application Question(s):
* Are you able to handle physical activity as it relates to the job such as deep cleaning, painting, crawling, bending, maneuvering in tight spaces, lifting 30-40bs and minor game repairs?
* We use Everify when onboarding our team.
Do you have authorized forms of I9 documentation to work in the US?
* Please list out your availability from 8am-2am (after midnight) Monday-Sunday below.
Education:
* High school or equivalent (Preferred)
Experience:
* guest service: 1 year (Preferred)
Work Location: In person
Whatsapp
