Senior User Experience Researcher

The Senior User Experience Researcher plays a vital role in creating useful, usable, and desirable digital experiences for our employees.
Through an in-depth knowledge and application of research techniques, the User Experience Researcher will inspire change at all stages of product development and infuse teams with information to help inform design efforts.
Here, we believe there’s not one path to success, we believe in careers that grow with you.
Whoever you are or wherever you come from in the world, there’s a place for you at Sherwin-Williams.
We provide you with the opportunity to explore your curiosity and drive us forward.
Sherwin-Williams values the unique talents and abilities from all backgrounds and characteristics.
All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans.
We’ll give you the space to share your strengths and we want you show us what you can do.
You can innovate, grow and discover in a place where you can thrive and Let Your Colors Show! At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better.
This starts with a wide range of world-class benefits designed for you.
From retirement to health care, from total well-being to your daily commute—it matters to us.
A general description of benefits offered can be found at https://www.
myswbenefits.
com/ .
Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.
Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range.
The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs.
The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled.
The wage range, other compensation, and benefits information listed is accurate as of the date of this posting.
The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Sherwin-Williams is proud to be an Equal Employment Opportunity/Affirmative Action employer committed to an inclusive and diverse workplace.
All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.
As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.
Strategy and Planning Partner with key stakeholders and other UX team members on strategic roadmaps and the identification of research needs to support successful product evolutions.
Identify user needs, determine feature usefulness and uncover new opportunities through UX research.
Contribute findings and help generate innovative solutions to shape product strategy.
Seek opportunities to continuously increase customer satisfaction and infuse UX best practices into processes and projects.
Plan for, identify and design research activities to conduct.
Create standard approaches as well as custom plans that fit within given scope, time and needs.
Leverage Design Thinking approaches to facilitate experience strategy and direction, while gaining alignment through collaborative sessions.
Acquisition and Deployment Collect and analyze user behavior through field visits, ethnography, usability testing, click-stream analytics, surveys, card sorts and other research methodologies Report on findings to diverse audiences through compelling, written and in-person presentations.
Lead the creation and maintenance of user-research documentation and standards.
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Partner with designers to create personas, scenarios, user journeys, story maps, user flows, and other UX deliverables.
Assist in developing design concepts as a result of research, providing input on design considerations and on occasion enhancing wireframes/prototypes.
Provide product usability, evaluation and support to stakeholders.
Utilize, assess and maintain a portfolio of customer insight tools including survey tools, user research tools, analytic platforms, etc.
Create plans for ongoing product and customer success measurement that leverages input from end users through thoughtful data collection, observations, and careful analysis.
Operational Management Utilize a flexible approach to changing priorities per stakeholder/customer feedback in an Agile work environment.
Collaborate with product owners, designers, marketing, brand, IT and other stakeholders to support the implementation of research findings and artifacts.
Gain a deep understanding of business operations & industry practices to successfully aid in strategy, design, decision making and recommendations.
Create Design Thinking and educational UX Research materials to instruct others in related approaches.
Work among a team of designers, providing feedback and perspective, aiming for a cohesive experience across all touchpoints.
Make presentations to management, clients, and peer groups, as requested.
Incidental Functions Mentor and coach researchers, designers and/or Professional Apprentices®.
Schedule and lead project and communication meetings.
Participate in hiring activities and fulfilling affirmative action obligations and ensuring compliance with the equal employment opportunity policy.
Establish and maintain research standards, principles and patterns to be used across all channels and experiences Must be able to travel domestically and internationally.
Work outside the standard office 7.
5 hour workday may be required.
Formal Education & Certification Bachelor degree in Design, IT, Business, or related field or equivalent experience.
Knowledge & Experience 5+ years IT and/or Business experience.
3+ years’ experience as a UX practitioner conducting research 5+ years working with internal clients and/or external agencies/partners.
Experience executing UX research methodologies – e.
g.
interviews, surveys, usability testing, field studies, etc.
and fitting them into a full user-centered design process.
High degree of both design expertise and business acumen, including familiarity developing new software solutions.
Experience with heuristic evaluations and its application.
Understanding of standard expected interfaces and basic user behaviors.
Understanding of Google Analytics with experience extracting UX insights.
Well versed in Microsoft Office applications.
Understanding of various essential business functions of an organization.
Strong technical knowledge coupled with business intelligence and ability to understand customer's needs.
Personal Attributes Strong analytical, conceptual, and problem-solving abilities.
Active listening, strong written and oral communication skills.
Ability to work in a team-oriented, collaborative environment.
Proven ability and initiative to learn and research new concepts, ideas, and technologies quickly.
Extensive knowledge of emerging industry practices when solving business problems.
Ability to transform an idea or need into a completed solution or work product that is user friendly.
Ability to communicate effectively, facilitate meetings and influence at all levels of the organization Able to prioritize and execute tasks in a high-pressure environment.
Effective interpersonal, negotiation and collaboration skills.
Strong results-orientation combined with excellent judgment and problem-solving skills.
Strong commitment to inclusion and diversity.