Systems Support Technician

TITLE: Systems Support Technician (On-site) REPORTS TO: Chief Information Officer Who we are: Pease Bell, CPAs is a rapidly growing mid-sized accounting firm serving an expanding nationwide client base.
Now, with multiple offices and more than 150 employees, our priority is to provide the same exceptional quality of client support that has built our reputation in a crowded CPA marketplace.
Our diverse clientele engages us for specialized expert assistance in Accounting Advisory, Audit & Assurance, Business Consulting, Buy-Side Advisory, Employee Benefit Plans, Estate Planning, Mergers & Acquisitions, and Tax Compliance & Consulting.
Our services cover a variety of industries, including Construction, Distribution, Healthcare, Manufacturing, Motion Picture, Nonprofit, Real Estate, and services.
General Summary of Position: Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Respond to IT requests either in person or over the phone.
Install, modify, and repair computer hardware and software.
Other responsibilities include providing printer software and peripheral operation support, servicing workstations, aiding users with standard office automation tools and local applications and aiding in technology rollouts.
The Systems Support Technician is responsible for performing IT-related duties professionally in support of the IT team and end users.
This position will provide end-user helpdesk support and application administration through email, phone, and other communication platforms.
Escalates issues that cannot be resolved to the appropriate contact after gathering the required details/analysis.
Essential Job Responsibilities: Responsibilities include, but are not limited to: Maintains a thorough working knowledge of and adheres to organization project policies, regulations, and procedures.
Keeps CIO well-informed of activities, results of efforts, and problems identified/potential problems; recommends corrective actions to CIO.
Maintains confidentiality of the organization's fiscal and personnel-related Information.
Identify and diagnose technical issues and problems.
Regularly check tickets, prioritize, and provide solutions for issues in a timely manner.
Escalate, if needed, unresolved issues to the next level of support.
Accurately advise users on courses of action.
Performs tasks such as configuring computer systems, helping with system repairs, and installing parts of (or entire) computer systems.
Provide support to all staff using these systems, which includes answering user questions, as well as maintaining and assigning company passwords to employees that require system access, among other tasks.
Inform the IT team and/or CIO of any changes or repairs that are necessary to keep the system running correctly.
Education and Experience: Bachelor’s Degree (preferred) Minimum of 1 year IT experience (preferred) Qualifications/Skills Required: Troubleshooting and multi-tasking skills.
Excellent organizational/analytical skills.
Utilizes technology to achieve organizational goals.
Properly escalate unresolved queries to the next level of support.
Adaptability as it concerns trends and innovations in the field of information systems/technology.
Strong communication skills.
Positive Attitude and a Learning Aptitude Motivated, can work independently and with team members Microsoft 365 – Outlook, Word, Excel, and PowerPoint Strong attention to detail