Customer Service Manager

_At WestRock, we seek to be the most respected in the industry.
Our employees are committed to exceeding their customers' expectations - every time.
If you enjoy this shared commitment to excellence and discovering value where others haven’t, we would like you to consider WestRock as your employer of choice.
_ *Opportunity Summary: *The Customer Service (Office) Manager assist the General Manager with the following functional areas: human resources, customer service, account payable, accounts receivable, billing, financial analysis, maintenance of office equipment.
Occasionally, the Customer Service Manager may be assigned to specific projects, programs or accounts.
The CS Manager reports to the General Manager.
​ *What you need to succeed:* * Bachelor’s Degree in Business Administration or related field * Minimum of Five Years’ experience in Accounting, Customer Service, or Distribution related fields preferred.
* Fluency in English required, verbal and written.
* Demonstrated ability to manage multiple staff with different priorities.
* Ability to create and edit complex documents in MS Office: Word, Excel, and Access * Basic troubleshooting skills for computer and other office systems (e.
g.
, telephone) * Ability to identify issues and set/ communicate priorities.
* Demonstrated strong analytical and financial report review skills.
*How you will contribute to Victory Packaging, a WestRock Company:* * Responsible for all phases of employment for direct reports: interviewing, performance evaluations, compensation, discipline, and terminations.
* Supervise and coordinate overall administrative activities to support General Manager.
* Resolve complex customer satisfaction issues on behalf of company.
* Identify and supervise the maintenance and alteration of office areas and equipment as well as layout, arrangement, and housekeeping of office facilities.
* Negotiate and complete the purchase of office supplies and furniture, office equipment, etc.
for the entire staff in accordance with company purchasing policies and budgetary restrictions.
* Participate, as needed, in complex department projects.
* Responsible for overseeing of vendor documentation.
* Ensure facility compliance for data integrity and confidentiality of assigned files.
* Communicate and collaborate with supervisory and management staff.
* Immediately notify General Manager of potential areas of large loss and/or improvement.
* Identify and maintain quality measures for areas of responsibility.
* Implement new Policies and Procedures as directed by the executive management.
* Maintain positive employee relations by encouraging open communication, providing regular feedback, and sharing business information.
* Plan and coordinate employee or customer recognition events * Serve as a resource for all employees and assist in the resolution of difficult and complex issues.
* Other duties as assigned.
*What we offer:* * Corporate culture based on integrity, respect, accountability and excellence * Comprehensive training with numerous learning and development opportunities * An attractive salary reflecting skills, competencies and potential * A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.
WestRock is an Equal Opportunity Employer.
We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included.
WestRock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law.
#Victory ​ Job Type: Full-time Pay: $65,000.
00 - $85,000.
00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee discount * Flexible schedule * Health insurance * Paid time off * Parental leave * Vision insurance Experience level: * 3 years Shift: * 8 hour shift * Day shift * Morning shift Weekly day range: * Monday to Friday Education: * Bachelor's (Preferred) Experience: * Supervising: 3 years (Required) * Sales: 3 years (Preferred) * Customer service: 5 years (Required) * Operations management: 2 years (Preferred) Ability to Relocate: * Cleveland, OH 44135: Relocate before starting work (Required) Work Location: In person