MRN, Ltd.
is looking for a Second Shift Front Desk Agent at Doubletree by Hilton, The Tudor Arms Hotel in Cleveland, Ohio!
Our Venues draw inspiration from the energetic atmosphere of the trendiest areas in Cleveland and provide a wide variety of engaging experience.
Job Overview:
Our Front Desk Agent will be paid $14 per hour and be a non-exempt employee.
This position has a 90-day probationary period.
A Front Desk Agent will be asked to perform the following duties:
Greet, check in guests, and answer all questions efficiently and in a professional manner
Use creative reasoning to overcome guest objections and concerns
Promote hotel deals, local attractions, and points of interests to guests
Assist with Manager duties when needed
Prepare ahead of time for group check-ins, check-outs, and VIP arrivals
Answer phones promptly and transfer calls when warranted
Follow Hotel policies and safety standards
Manage guest room transfers and cancellations
Handle money exchanges, balance receipts, and administer safe deposit boxes
Generate, print, and distribute daily and weekly reports as necessary
Obtain all necessary information when taking room reservations and follow the rate-quoting scenario
Mandatory Requirements
1 year of experience in customer service and accounting in a hotel environment
Flexibility to 3pm-11pm shifts, as well as weekends, holidays, and first and second shifts
Proficient in MS Office including Outlook, Word, and Excel
Ability to lift 25 pounds or less, stand on feet for long periods of time, and bend, crouch, reach with no difficulty
Preferred Experience/Knowledge
A High School Diploma or G.
E.
D
Company:
MRN, Ltd is a family-owned real estate development, construction, and hospitality management company based in Cleveland, Ohio.
MRN Limited Partnership specializes in the development, merchandising, leasing, financing, construction, and operation of complex and creative urban developments.
The Corner Alley, Citizen Pie West 25th, Citizen Pie Roman Café and Tudor Arms Hotel are some of the many excellent companies MRN, Ltd.
owns and operates.
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