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SECOND SHIFT FRONT DESK AGENT

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Posted : Wednesday, January 24, 2024 03:14 AM

MRN, Ltd.
is looking for a Second Shift Front Desk Agent at Doubletree by Hilton, The Tudor Arms Hotel in Cleveland, Ohio! Our Venues draw inspiration from the energetic atmosphere of the trendiest areas in Cleveland and provide a wide variety of engaging experience.
Job Overview: Our Front Desk Agent will be paid $14 per hour and be a non-exempt employee.
This position has a 90-day probationary period.
A Front Desk Agent will be asked to perform the following duties: Greet, check in guests, and answer all questions efficiently and in a professional manner Use creative reasoning to overcome guest objections and concerns Promote hotel deals, local attractions, and points of interests to guests Assist with Manager duties when needed Prepare ahead of time for group check-ins, check-outs, and VIP arrivals Answer phones promptly and transfer calls when warranted Follow Hotel policies and safety standards Manage guest room transfers and cancellations Handle money exchanges, balance receipts, and administer safe deposit boxes Generate, print, and distribute daily and weekly reports as necessary Obtain all necessary information when taking room reservations and follow the rate-quoting scenario Mandatory Requirements 1 year of experience in customer service and accounting in a hotel environment Flexibility to 3pm-11pm shifts, as well as weekends, holidays, and first and second shifts Proficient in MS Office including Outlook, Word, and Excel Ability to lift 25 pounds or less, stand on feet for long periods of time, and bend, crouch, reach with no difficulty Preferred Experience/Knowledge A High School Diploma or G.
E.
D Company: MRN, Ltd is a family-owned real estate development, construction, and hospitality management company based in Cleveland, Ohio.
MRN Limited Partnership specializes in the development, merchandising, leasing, financing, construction, and operation of complex and creative urban developments.
The Corner Alley, Citizen Pie West 25th, Citizen Pie Roman Café and Tudor Arms Hotel are some of the many excellent companies MRN, Ltd.
owns and operates.

• Phone : NA

• Location : 10660 Carnegie Ave, Cleveland, OH

• Post ID: 9129269717


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