*Hilton Experience a PLUS*
*ESSENTIAL FUNCTIONS*
* Handle guest registration and room assignments, accommodating special requests whenever possible.
(10%)
* Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies.
(16%)
* Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner.
(50%)
* Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.
(21%)
* Cancel room reservations according to procedures.
(2%)
* Walk customers in a professional and courteous manner according to procedures if full house or extenuating circumstance.
(1%)
* Show guests to room assisting them with their luggage.
(45%)
* Explain all hotel facilities, their location in the hotel, hours of operation, answer all questions about these facilities and other hotel questions.
(15%)
* Check luggage for hotel guests both for day and overnight.
(15%)
*NON-ESSENTIAL FUNCTIONS*
* Inventory guest room keys according to policy and request re-keying as necessary.
* Assist with responsibilities and duties in the absence or heavy volume in the areas of Bell Person, PBX Operator, and Reservationist.
* Verify registration cards against computer to ensure accuracy of name, type of payment, rate, market segment.
Job Type: Full-time
Pay: $13.
00 - $15.
00 per hour
Benefits:
* 401(k)
* Dental insurance
* Employee discount
* Health insurance
* Life insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
* Evening shift
* Holidays
* Weekends as needed
Work setting:
* In-person
Application Question(s):
* What hotels have you worked in?
Experience:
* Hotel experience: 1 year (Preferred)
Work Location: In person
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