*Joyce Manufacturing Company*
*Customer Service Representative*
*Overview: *
Join our team at Joyce Manufacturing as a Customer Service Representative specializing in residential building products.
We're seeking individuals who are passionate about providing exceptional customer service.
This role involves assisting dealers and home improvement companies with inquiries, orders, and product information.
This is a full-time position that reports to the company Headquarters Monday through Friday.
Flexible with start and end times.
*Responsibilities:*
Your responsibilities will include, but not limited to:
* Process quotes and orders accurately and efficiently, ensuring timely delivery and customer satisfaction.
* Provide outstanding customer service by addressing inquiries promptly and professionally.
* The ability to nurture and uphold new and ongoing relationships with customers to ensure satisfaction and loyalty.
* Resolve customer concerns and issues in a timely manner, maintaining positive relationships with customers.
* Collaborate with the sales team on marketing requests, expediting and pricing.
* Stay updated on product knowledge, industry trends, and market developments.
* Assist with answering incoming phone calls and transferring/directing calls as needed.
*Qualifications:*
* Previous experience in customer service or sales.
Experience in the window & door industry, building maintenance or construction is desired, but not required.
* Working knowledge of Microsoft Office.
Microsoft Word & Excel required.
* Knowledge of ERP system FeneVision, not required, training provided.
* Strong communication and interpersonal skills.
* Ability to work independently and as part of a team.
* Detail-oriented with excellent organizational skills.
* High school diploma or equivalent required.
*Benefits:*
Health, dental, and vision insurance
* Health, dental, and vision insurance
* 401(k) and Company Match
* Vacation Time
* PTO
*Salary:*
Starting at $20.
00 per hour.
The hourly wage for this position will be negotiable based on experience in the industry.
Don't miss this opportunity to be part of a dynamic and growing team at Joyce Manufacturing!
Job Type: Full-time
Pay: From $20.
00 per hour
Expected hours: 40 per week
Benefits:
* 401(k)
* Dental insurance
* Flexible schedule
* Health insurance
* Paid time off
* Vision insurance
Experience level:
* 1 year
* 2 years
Weekly day range:
* Monday to Friday
Work setting:
* In-person
* Office
Ability to Relocate:
* Berea, OH 44017: Relocate before starting work (Required)
Work Location: In person
Whatsapp
