Customer Service Representative

CUSTOMER SERVICE REPRESENTATIVE Responsibilities: Strong communication skills Provide exceptional customer service Answer phones and help the customer through any questions or concerns they may have Respond promptly to customer service calls and email inquiries Maintain proper communication with Sales Rep for approvals Approve and print orders over budget Provide customers with information about products and services Resolve customer problems and complaints Process customer orders and returns Reach out to customer to obtain any missing orders by deadline Keep accurate records of customer interactions Run reporting as requested Any additional tasks that may be requested by manager Skills & Qualifications Excellent communication abilities, including speaking, writing and active listening Effective organization and time management skills, like prioritization, multitasking and planning Great customer service skills, including a personable and positive attitude Good computer skills, including basic troubleshooting and using word processing, spreadsheet, presentation and email software applications Demonstrate strong teamwork.
Keen attention to detail Benefits: Medical Dental Vision PTO Sick In-office position – Monday- Friday 9 am-5 pm Competitive Pay