Operations and Customer Service Generalist

*Job Title:* Operations and Customer Service Generalist at Val Clothing Co.
*Company Overview:* Val Clothing is a dynamic and growing online retailer offering a wide selection of apparel, shoes, accessories, bath & pamper items, gifts, and home decor.
With a commitment to quality products and exceptional customer service, we strive to create a unique shopping experience for our customers.
We're looking for a dedicated Operations and Customer Support Generalist to join our team, helping us manage the operational aspects of our business and provide outstanding support to our valued customers.
*Position Overview:* As an Operations and Customer Support Generalist at Val Clothing, you will play a crucial role in ensuring the smooth operation of our inventory management, shipping, and receiving processes, while also handling customer inquiries and support requests through email and our website's contact form.
This position requires a blend of operational savvy, meticulous attention to detail, and a passion for delivering customer satisfaction.
*Key Responsibilities:* * Customer Support: * Respond to customer inquiries and support requests via email and website contact form, providing timely and accurate information about products, orders, shipping, and returns.
* Manage and resolve customer issues with empathy and efficiency, ensuring a positive shopping experience.
* Update customers on the status of their orders and any changes or delays.
* Assist in creating and updating FAQs and support documentation.
* Operations: * Oversee the daily operations related to shipping, receiving, and inventory management.
* Coordinate with suppliers and logistics partners to ensure timely and accurate receipt of goods.
* Process orders, prepare shipments, and manage returns in accordance with company policies.
* Conduct regular inventory audits and update inventory management systems to ensure accuracy.
* Identify and implement improvements in operational processes to increase efficiency and reduce costs.
*Qualifications:* * Proven experience in customer support, operations, or a similar role, preferably in a retail or e-commerce setting.
* Strong organizational and multitasking skills, with the ability to prioritize tasks effectively.
* Excellent written communication skills for handling customer inquiries and support.
* Detail-oriented with a high level of accuracy in tasks such as inventory management and order processing.
* Familiarity with inventory management systems and practices.
* Ability to work independently and as part of a team in a fast-paced environment.
* High school diploma or equivalent; further education or certification in business administration, operations, or related field is a plus.
*What We Offer:* * A supportive and dynamic work environment where your contributions are valued.
* Opportunities for professional growth and development.
* Competitive salary.
* Employee discounts on our wide range of products.
Join our team and become one of the faces of Val Clothing Co.
, a company that takes pride in offering a wonderful shopping experience and high-quality, stylish products to its customers​​.
Job Types: Full-time, Part-time Pay: $14.
00 - $17.
00 per hour Expected hours: 8 – 40 per week Benefits: * Employee discount Schedule: * 4 hour shift Application Question(s): * Scenario: Imagine you are an Operations and Customer Support Generalist at Val Clothing.
You receive the following customer inquiry via email: "Hello, I recently ordered a dress from your website for a special occasion.
The order was placed two weeks ago, and the website estimated delivery within 5-7 business days.
However, I have not yet received my order, nor have I received any updates on its status.
The event is now less than a week away, and I'm becoming increasingly concerned that the dress will not arrive in time.
Can you please provide an update on my order's status and let me know what steps are being taken to ensure it arrives before my event? How do you respond? Feel free to create your own details to use in the scenario.
This can be recorded as part of the video.
Just explain how you would review and answer.
Ability to Relocate: * Newbury, OH 44065: Relocate before starting work (Required) Work Location: In person