Remote Call Center Rep - Starting January 8, 2024

Overview: After the submission of your application, you will receive an email to complete an online/Verint interview.
This online interview must be completed as it takes the place of an in-person/telephone interview.
Build Your Future! Come join our thriving team as a Remote Call Center Customer Service Representative providing excellent customer service to our utility client that services the Baltimore, Maryland area! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.
Why should you consider TSI? Work from home Paid training Team-oriented work environment Growth opportunity Generous bonus opportunity Community Involvement – TSI loves to give back! Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays! Responsibilities: Our agents answer inbound calls regarding: Billing inquires Disconnect/Reconnect Payment Arrangements Budget Billings Make payments Process trouble and outage orders Move In/Out Service Assist with My Account (Online Accts) Qualifications: Must have great attendance Computer Navigation skills Must be able to type minimally 35-40 WPM Great Communication skills Camera requirements – Cameras are required to be on during training from start to end of each shift (not including breaks and lunches) Flexible as shifts vary from 7am-8pm EST (shifts will be assigned in last 2 weeks of class) Open to working overtime – in the event a major storm impacts our Service Territory we will be required to work long hours to include evenings and weekends Adhere to a break and lunch schedules as assigned Must be comfortable utilizing different systems/multiple screens Work Environment Office environment/Work at home For Remote Positions: The minimum internet speed requirements for remote work are as follows: Broadband internet connection (No DSL, or Dial Up) Hard wired connection (no wifi, wifi hotspots) Speed Test Results: 25 mbps download, 20 mbps upload Employees must have dedicated internet connectivity/bandwidth that is sufficient to satisfy their daily responsibilities without interruption.
It is recommended that while a TSI employee is working during their shift, other members of the household restrain from activities (e.
g.
streaming, online gaming, etc.
) that may detract from the available internet connectivity/bandwidth.
Employees who have significant interruptions according to their manager may be required to work on site.
INDSJ Pay Range: USD $16.
00 - USD $16.
00 /Hr.