Posted : Wednesday, March 13, 2024 11:36 PM
Overview:
After the submission of your application, you will receive an email to complete an online/Verint interview.
This online interview must be completed as it takes the place of an in-person/telephone interview.
Build Your Future! Come join our thriving team as a Remote Call Center Customer Service Representative providing excellent customer service to our utility client that services the Baltimore, Maryland area! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.
Why should you consider TSI?
Work from home
Paid training
Team-oriented work environment
Growth opportunity
Generous bonus opportunity
Community Involvement – TSI loves to give back!
Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!
Responsibilities:
Our agents answer inbound calls regarding:
Billing inquires
Disconnect/Reconnect
Payment Arrangements
Budget Billings
Make payments
Process trouble and outage orders
Move In/Out Service
Assist with My Account (Online Accts)
Qualifications:
Must have great attendance
Computer Navigation skills
Must be able to type minimally 35-40 WPM
Great Communication skills
Camera requirements – Cameras are required to be on during training from start to end of each shift (not including breaks and lunches)
Flexible as shifts vary from 7am-8pm EST (shifts will be assigned in last 2 weeks of class)
Open to working overtime – in the event a major storm impacts our Service Territory we will be required to work long hours to include evenings and weekends
Adhere to a break and lunch schedules as assigned
Must be comfortable utilizing different systems/multiple screens
Work Environment
Office environment/Work at home
For Remote Positions: The minimum internet speed requirements for remote work are as follows:
Broadband internet connection (No DSL, or Dial Up)
Hard wired connection (no wifi, wifi hotspots)
Speed Test Results: 25 mbps download, 20 mbps upload
Employees must have dedicated internet connectivity/bandwidth that is sufficient to satisfy their daily responsibilities without interruption.
It is recommended that while a TSI employee is working during their shift, other members of the household restrain from activities (e.
g.
streaming, online gaming, etc.
) that may detract from the available internet connectivity/bandwidth.
Employees who have significant interruptions according to their manager may be required to work on site.
INDSJ
Pay Range: USD $16.
00 - USD $16.
00 /Hr.
• Phone : NA
• Location : 123 Main St, Cleveland, OH
• Post ID: 9005984783
Posted : Wednesday, September 04, 2024
Posted : Wednesday, September 04, 2024
Posted : Wednesday, September 04, 2024
Posted : Wednesday, September 04, 2024
Posted : Wednesday, September 04, 2024