Dispatcher -Paratransit

Location Organization NameGreater Cleveland Regional Transit Authority About Greater Cleveland Regional Transit Authority The Greater Cleveland Regional Transit Authority (RTA) provides transportation services for 150,000-200,000 customers on a typical weekday, or about 45 million rides annually, through a variety of services, including HealthLine, bus, Paratransit, light rail, heavy rail, and vanpools.
RTA is the 2019 recipient of the prestigious American Public Transportation Association (APTA) Gold award for Bus Safety & Security Excellence.
We are proud to be one of northeast Ohio’s major employers with a workforce of over 2,100 employees carrying out our mission of Connecting the Community.
We offer a wide range of comprehensive benefits and programs to support the health and wellness of employees and family members including health benefits (medical, dental and vision), a wellness incentive program and participation in the Ohio Public Employee Retirement System (OPERS).
The Greater Cleveland Regional Transit Authority (RTA) located in Cleveland, Ohio, is searching for a Dispatcher to join its Paratransit Department.
Reporting to the Paratransit District Director and/or Transportation Manager, the Dispatcher will be part of a team that schedules and dispatches Paratransit Bus Operators.
Detailed Description Duties: Works under the general supervision of the District Director and/or the Transportation Manager.
Schedules and Dispatches Paratransit Bus Operators to appropriate run or routes.
Answers radio and directs on street operations of Paratransit service including work of Paratransit contracted service providers.
Answers telephone assisting operators and the general public with information regarding service (e.
g.
routing, accidents, schedule information, passenger and operator requests).
Monitors daily schedule in HASTUS BID Dispatch, Trapeze Pass and Siemens radio systems.
Inputs and/or obtains relevant information from the dispatch systems to insure assignment of and proper payment of work performed by operators.
Posts and distributes route assignments.
Adjusts Operator schedules as necessary when runs/trips are missed.
Completes daily, weekly, and monthly reports.
Provides customer service to the public in person as well as via telephone.
Assumes primary responsibility of district in absence of higher classified management personnel.
Completes the Supervisor’s Report of Occupational Injury/Illness form as required, and documents the same via the injury report line.
This position will promote a safe and secure atmosphere, follow all safety and security rules and perform other related duties as assigned.
Job Requirements Minimum Requirements: Applicants must have a high school diploma or equivalent education.
Applicants must have three (3) years of verifiable experience scheduling bus services for Older Adults and People with Disabilities OR three (3) years of experience transporting Older Adults and People with Disabilities around the greater Cleveland area.
In addition, the position will require organizational skills and the ability to perform multiple tasks within a limited timeframe.
Applicants must have good communication skills.
Applicants must have a working knowledge of MS Office (Excel, Word, and PowerPoint).
Experience with database programs is a plus.
Successful applicants will be required to satisfactorily complete the prescribed training program before receiving an appointment.
Bilingual abilities are a plus.
Additional Details Working Conditions: The working conditions described below are representative of those an employee encounters while performing the essential functions of the job.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.
Environmental Conditions: This person will work predominantly in an office type environment.
Physical Demands: While performing the duties of this job, the employee is regularly required to sit for up to 8or more hours a day.
The employee is frequently required to see, hear and speak.
The employee may be required to work at a desktop computer for 8 hours or more per day.
Mental Demands: Reading, watching, studying, observing, focused listening, auditing, inspecting, proofreading, and evaluating.
Ability to communicate effectively (verbal and written); develop and interpret policy, procedures, and data; maintain emotional control under stress.
Examination Information: Candidates selected to participate in the hiring process will be notified of the exact time and place of the examination.
The examination process will consist of three parts: a written examination, performance assessment and/or interview, and record evaluation (for internal candidates only).
Candidates must attain a minimum of 70% on all parts of the process, except 60% on the interview portion, to move forward in the process.
PARATRANSIT DISPATCHER 557- STUDYGUIDE/REFERENCE LIST RTA Positive Discipline Policy NO.
1997-2, Revised 03/01/02 (Employee Handbook) RTA Absence Control Policy NO.
1999-2 Revised 10/1/99 (Employee Handbook) RTA Safety Rules 1/12/10 Paratransit Operator Handbook March 2011 Collective Bargaining Agreement, ATU, Local 268, effective August 1, 2011 - July 31, 2014 - (copies available from your union representative) Weights for a final score will be assigned as follows: Internal candidates: Written 50%, Performance Assessment and/or Interview 35%, Record Evaluation15% and External candidates: Written 50%, Performance Assessment and/or Interview50%.
All candidates must score a minimum composite score of 70% in order to establish eligibility for the portion.
Internal candidates must meet all record evaluation criteria in order to gain the 15% weighting.
Records evaluation information includes a review of the following: · 5 or more absence occurrences · 2 or more AWOL or absence control suspensions · 3 or more active written reminders (regardless of the level) · 5 or more misses (regardless of whether they are active or not active) · 4 or more active tardies · Drug or alcohol suspension · Commercial Drivers License (CDL) suspension · Active Decision Making Leave (DML) Any internal candidate to who is at or above the thresholds listed above will not receive the points for their Eligibility Certification.
Applicants who do no pass any portion of the assessment battery must wait six (6) months to reapply after their initial examination date.
All communications regarding your application will be sent through the I-Recruitment site, you will receive an email from“GCRTA_HumanResources@gcrta.
org” to let you know there has been a change to the status of your application or that you have received a communication regarding your application.
To check the status of your application: Log into the GCRTA I-Recruitment site, look under “Status” column.
To check your communications: Log into the GCRTA I-Recruitment site, click on the icon below “Application Details” of the job posting, click on the “Communications” tab to view communications.
AN EQUAL OPPORTUNITY/ADA EMPLOYER/DRUG -FREE WORKPLACE