Client Success Specialist

Cleveland Menu is a 3rd generation family-owned business that has been serving the hospitality industry since 1930 and specializes in the design and production of high-quality leather, metal, wood and printed menu covers.
We are a fast paced, rapidly growing organization that is looking for candidates with a proven track record of reliability and desire to grow with the company.
*Summary*: The role of a Client Success Specialist is important to the advancement of the products and services of Cleveland Menu.
Our team is dedicated to creating unique quality products for our clients.
You will work closely with several departments including: Sales, Design, Pre-Press and Production.
*Responsibilities:* * Maintain existing client relationships and uphold Cleveland Menu's reputation * Onboard new client accounts and set them up with access to online tools * Conduct webinar demos and provide training documentation or support for new and existing clients * Maintain data entry requirements following department techniques and procedures * Maintain and prepare client and project documentation * Participate in QA testing for online and client projects, as needed *Experience*: * Proven customer service experience in a high-volume environment (2 years minimum) * Demonstrated adeptness in managing phone communications while actively engaging and comprehending customer needs * Comprehensive knowledge of Office 365 products and Google Suite * Proficiency with Windows or Mac *Qualities of a Successful Candidate:* * Expert communication skills in verbal, written and active listening * Keen attention to detail and organizational skills * Strong sense of self-motivation and initiative, capable of driving tasks forward while working independently * Excellent critical thinking, strategic planning, and problem resolution skills * Ability to thrive in a fast-paced environment and rapidly adjust to a multitude of projects * Goal-oriented with a commitment to professional growth and continuous learning * Successfully meet required deadlines * Exceptional customer service skills * Positive attitude, confident *Benefits:* * Healthcare Plans: medical, dental & vision * 401(k) with automatic annual company contribution * PTO Package & paid holidays * Competitive compensation & annual reviews Job Type: Full-time Benefits: * 401(k) * Dental insurance * Health insurance * Health savings account * Paid time off * Vision insurance Schedule: * 8 hour shift * Day shift * Monday to Friday Work Location: In person