Our plumbing company is currently seeking a highly motivated, High energy, Cheerful personality to join our team.
The ideal candidate could have previous experience working in a plumbing or home services company, and proficiency in using Service Titan, Microsoft Teams, and Quickbooks but is not needed.
Responsibilities:
* Manage incoming calls and emails from customers to schedule service appointments, answer inquiries, and resolve customer issues
* Create and manage service tickets in Service Titan, ensuring accurate and complete documentation of customer interactions, work orders, and billing information
* Coordinate with technicians to schedule appointments and ensure timely completion of service orders
* Follow up with customers to ensure satisfaction with services provided
* Manage customer billing and payment processing in Quickbooks, including invoicing, payment processing, and account reconciliation
* Utilize Microsoft Teams for internal communications and collaboration with other team members
Requirements:
* Cheerful, empethetic, caring, willing to learn
* High school diploma or equivalent required
* Previous experience working in a plumbing or home services company preferred
* Experience with Service Titan, Microsoft Teams, and Quickbooks preferred
* Excellent communication skills, both verbal and written
* Strong attention to detail and ability to multi-task
* Ability to work in a fast-paced and dynamic environment
* Strong customer service skills and ability to maintain a positive attitude in challenging situations
If you meet the requirements and are looking for a challenging and rewarding *CAREER* opportunity, we encourage you to apply for this position.
Job Type: Full-time
Pay: $15.
00 - $25.
00 per hour
Benefits:
* 401(k) matching
* On-the-job training
Experience level:
* 3 years
Shift:
* 8 hour shift
* Day shift
Weekly day range:
* Monday to Friday
Work setting:
* In-person
* Office
Work Location: In person
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