Job Title: Customer Service Coordinator, Domestic & International
Status: Non-Exempt
Department: Customer Service
Reports to: Director of Technical Services
Hours: 8:30-5:30, Monday-Friday, possible overtime
Duties and Responsibilities: (subject to change)
Provide administrative & order processing support for domestic sales staff & Daylight Medical.
Convert both verbal and written equipment orders into Codonics database, & use associated reports & computer systems to track customer orders.
(Revenue, RMA, Show, Swap, Eval units).
Work closely with Accounting to ensure proper credit terms & payment is received to fulfill customer orders.
Work closely with Export Department to ensure proper import/export requirements are completed for international orders.
Close follow-up with Shipping Department to make sure order is completed and shipped on time.
Daily communication with other Codonics departments.
Provide both written and electronic correspondence as required.
Create quotes for Codonics products, accessories and service.
Update forecast data primarily focusing on mid & end of month.
Coordinate shipment of materials for Sales & Tech Support.
Be the focal interface for domestic problems and their resolution.
Work with other departments to provide follow up on domestic inquires.
File domestic & international related documents both manually and electronically.
Provide assistance with preparation for domestic Trade Shows
Additional duties may be assigned as determined by the Director of Technical Services
Required Skills:
Excellent verbal and written communication skills
Ability to prioritize and switch tasks as needed.
Excellent organizational and time management skills.
The ability to assist multiple domestic sales reps.
Excellent computer skills, primarily Microsoft Office
Strong attention to detail & accuracy.
Optional Skills:
Experience working in a sales department with international business
Experience with USA Export Administration Regulations
Second language such as French, Spanish, or Chinese.
Education and/or Experience:
2- or 4-year degree and/or equivalent experience
3-5 years customer service experience required
3 years of experience with international business is a plus
Codonics is an Affirmative Action, Equal Opportunity Employer – M/F/Disabled/Veteran
Whatsapp
