Customer Service Representative

We are looking for a dependable, friendly customer service representative with experience, for our general office team.
Duties include, answering phones, data entry of mail in orders and phone orders, filing and checking orders.
*Responsibilities* * Manage large amounts of incoming calls * Identify and assess customers’ needs to achieve satisfaction * Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution * Keep records of customer interactions, process customer accounts and file documents * Follow communication procedures, guidelines and policies *Skills* * Strong phone contact handling skills and active listening * Excellent communication and presentation skills * Ability to multi-task, prioritize, and manage time effectively * High school degree *Job Duties* * Answer incoming customer inquiries * Record customer information within our ERP system * Engage with clients in a friendly and professional manner while actively listening to their concerns * Offer support and solutions to customers in accordance with the company's customer service policies * Other duties as requested _\*Seasonal workers are typically expected to work 6 weeks on/6 weeks off and may be called in to help if needed.
Seasonal employees are not entitled to benefits.
_ Job Types: Full-time, Seasonal Pay: $16.
00 - $18.
00 per hour Expected hours: 40 per week Benefits: * 401(k) * Dental insurance * Health insurance * Paid time off Experience level: * 1 year * No experience needed * Under 1 year Shift: * 8 hour shift Weekly day range: * Monday to Friday Work setting: * In-person * Office Education: * High school or equivalent (Preferred) Experience: * Customer Service: 1 year (Preferred) Ability to Commute: * Cleveland, OH 44130 (Required) Work Location: In person