Customer Care Specialist

The Customer Care Specialist is responsible for accurate and timely entry of customer orders shipping from IMCD US warehouses or directly from principals and acknowledgements thereof, provide pricing information upon request, arrange special freight where required, provide tracking information upon request, process of returned material authorizations, timely processing of credit memos, incident reports, and ongoing upkeep of customer comments specific to individual requirements.
Committed to the overriding goal of ensuring we meet or exceed our customer’s expectations by providing solutions, exploring opportunities for process improvements, and demonstrating commitment to building a better organization.
*Targeted Skills & Capabilities:* * Possess excellent customer service skills and the ability to interact with customers and team-members in a professional manner.
* Ability to multitask and switch focus quickly.
* Ability to think independently and be resourceful.
* Deadline-driven, detailed oriented, and conscientious.
* Must possess good organizational skills and the ability to think strategically.
* Proficient with common computer programs, including Microsoft Office.
* Excellent written and verbal communication skills.
*Competencies:* * Customer/Client Focus.
* Attention to detail * Time Management and workload prioritization * Strong Communication skills.
* Email Etiquette- Phone Etiquette * Ability to address challenges with a positive attitude.
*The position is responsible for:* * Order Entry in ERP System (JDE – JD Edwards) * Order Management * Date management * Customer follow up * Follow up on warehouse shipments * Principal follow up * Product tracking * Ability to build and sustain a supportive relationship with assigned Key Customer Accounts.
* Processes credit memo and RGA/RMA as required.
* Attend and participates in weekly alignment meetings and monthly department meetings.
* Strong ability to develop and maintain working relationships with other IMCD departments and entities, to ensure customer success and satisfaction.
* Ability to be professional with external and internal communications via email and phone.
*Required Education and Experience:* * Associate’s Degree or High School Diploma * Customer service experience.
* Computer experience.
*Preferred Education and Experience:* * Bachelor’s degree.
* Experience in a fast-paced environment.
*Primary Job Location:* Westlake, OH - This role is eligible for a hybrid/remote work schedule *Travel:* 0 % *Other Duties:* Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.
Duties, responsibilities, and activities may change at any time with or without notice.
*IMCD Offers:* If you want to make a real difference and work for a growing and expertise-driven company, then we’d love to hear from you.
We’re looking for people who are experts in their field, be it technical, commercial or managerial.
By joining IMCD, you’ll be part of an entrepreneurial, fast growing group of ambitious and like-minded professionals, where you’ll have the freedom to make your own mark.
We’re rooted in chemistry and specialty ingredients – yet operate like a professional services firm.
As a truly international company, we have a presence in cities including Singapore, Melbourne, Milan, Cologne, Paris, Zurich, Los Angeles, São Paulo and Toronto.
Our Group Office is located in Rotterdam, the Netherlands and our shares are traded on the Amsterdam Euronext market, where we are part of the large cap AEX index.
Job Type: Full-time Pay: $21.
50 per hour Expected hours: 40 per week Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Paid time off * Parental leave * Vision insurance * Work from home Experience level: * Under 1 year Shift: * Day shift * No nights Weekly day range: * Monday to Friday Work setting: * Hybrid remote * Office Work Location: Hybrid remote in Westlake, OH 44145