Payroll/Billing Specialist (Customer Service)

Acara Solutions is looking for Customer Service Representativefor our Client located in Highland Hills, OH * This position provides back-office support to the client base.
* This includes, but is not limited to, payroll and billing processes.
* Verifies all data has been entered to process client payroll and billing timely and accurately.
* Provide a timely and professional response to customers' inquiries.
* New customer setup and data entry.
* Accurate maintenance of all customer databases.
This includes client payroll data and billing data.
* Updates customer folders with changes to reflect the current week's payroll and billing instructions.
* Processes credits/rebills.
* Assists clients in developing effective processes for reporting their payroll and billing information accurately and timely as needed.
* Provide repeat training or answer lower-level technical questions regarding payroll and billing platform software usage.
* Timely transmission of accounting and payments reports such as wires, ACH, and A/R credits/debits.
* Promptly notify management of problem areas.
* Act with uncompromising integrity.
* Provide outstanding service and build trusted relationships.
* Drive innovation in our products and services and continually improve our processes.
* Work in partnership and support each other.
* Be personally accountable and deliver on commitments.
* Treat each other with respect and dignity.
Required Skills / Qualifications: * High School Diploma or GED * Minimum of 2 years of payroll and billing experience.
Job Types: Full-time, Contract Salary: $15.
01 - $21.
00 per hour Schedule: * Day shift * Monday to Friday Experience: * payroll: 2 years (Required) * Customer Service: 2 years (Required) Work Location: In person