Installation Representative

Provide remote installation and training to new merchant accounts in the use of credit card terminal or eCommerce gateway.
Analyze and resolve technical problems and issues associated with new installation of products or services.
Resolution of merchant and client requests in timely matter and responding to inquiries or requests via phone and e-mail.
Pre-Sales support of EMS products and services with internal clients, sales and vendor partners.
Utilization of several different software and web-based systems Download of processing software and deployment of credit card terminals.
Organize and package marketing collateral and stickers to be shipped with equipment.
Participate in ongoing product and services training and effectively cross-train team members.
Other duties as assigned Job Benefits: 40 hours per week 401K, Medical, Dental, Vision available after 90 days On the job training program Casual business dress code Excellent location near highways ***Call After Applying For First Consideration*** This description is a general statement of required major duties and responsibilities preformed on a regular basis; it does not exclude other duties as assigned.
Experience in a Customer Service environment Technical knowledge of hardware and software Strong analytical, organization and planning skills Ability to prioritize workload, meet required deadlines and manage multiple new account installations Ability to adapt in a dynamic industry and work in a fast paced office Demonstrate effective problem solving skills Knowledge of PC/Windows/Internet related technologies; knowledge and experience working with MS Word and Excel and must demonstrate an ability to learn new and customized software/web-based applications Desired Experience: Sales experience Prior experience in Merchant Services or Electronic Payments Industry.
Ability to conduct and control remote training sessions utilizing Go-To-Meeting.