Customer Service- Merchant Account Maintenance

Electronic Merchant Systems (EMS) is one of the nation’s largest independently owned bankcard processing companies.
In business since 1987, Electronic Merchant Systems is a merchant services provider with a national presence and our Corporate Headquarters in Downtown Cleveland.
EMS facilitates businesses big or small with the ability to accept all major credit and debit card brands.
In addition to offering the ability to accept major credit cards as payment we also offer loyalty and gift, and check processing programs utilizing various processing solutions to meet market demands.
Job Description: EMS is seeking an Administrative Assistant that thrives in a fast paced environment at our Downtown Cleveland location.
The role of an Administrative Assistant demands constant focus and commitment to the gathering, processing, and various data entry maintenance of merchant accounts with EMS.
Additionally because our industry is dynamic, and fast-paced this position requires a commitment to learning about our industry and business, and expanding upon established office and clerical knowledge.
Job Duties: * General account maintenance through various internal and external systems * Close merchant accounts in internal and external systems * Gather, file, save and scan documents when necessary * Interpret and route information to various teams as needed * Respond and process emails pertaining to job function * Research and compile information related to financial or administrative related issues * Provide constructive feedback on process methods and suggest improvements * Update and maintain daily reports through Word and Excel Job Type: Full-time Benefits: * 401(k) * Dental insurance * Health insurance * Paid time off * Vision insurance Shift: * 8 hour shift Weekly day range: * Monday to Friday Work setting: * In-person Work Location: In person