Customer Service Representative

*Global Partners Group is Hiring: Top-Level Customer Service Representative in Cleveland (OH)!* Are you an experienced and motivated customer service professional looking to join a dynamic team? Global Partners Group, a leading call centre company, is seeking a top-level Customer Service Representative to join our team in Cleveland (OH).
*About Us:* At Global Partners Group, we are committed to delivering exceptional customer experiences and exceeding our clients' expectations.
As a leader in the marketing industry, we pride ourselves on our dedication to innovation, integrity, and customer satisfaction.
*Why Join Us:* * *Dynamic Work Environment:* Join a collaborative and dynamic team where your contributions are valued and recognized.
* *Opportunities for Growth:* We believe in investing in our employees' growth and development.
As a top-level Customer Service Representative, you'll have access to opportunities for career advancement and professional development.
* *Competitive Compensation:* We offer competitive salaries and benefits packages to attract and retain top talent.
* *Positive Company Culture:* Join a company that values diversity, teamwork, and a positive work environment.
*Key Responsibilities:* * Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy.
* Provide accurate and timely information to customers regarding products, services, and account-related inquiries.
* Resolve customer complaints and concerns in a prompt and efficient manner, ensuring a positive resolution.
* Collaborate with other departments to address customer issues and improve the overall customer experience.
* Maintain accurate records of customer interactions and transactions in our CRM system.
*Qualifications:* * Previous experience in a customer service role, preferably in a fast-paced environment.
* Excellent communication and interpersonal skills, with a customer-focused mindset.
* Strong problem-solving abilities and attention to detail.
* Ability to multitask and prioritize tasks effectively.
_If you're ready to take your customer service career to the next level with Global Partners Group, we want to hear from you! _ _Please submit your resume to california@globalpartnersgrp.
co.
uk _ _Join us in our mission to deliver exceptional customer experiences and make a positive impact in our customers' lives.
We look forward to welcoming you to our team in Cleveland (OH)!_ Job Type: Full-time Salary: From $60,000.
00 per year Benefits: * 401(k) * Flexible schedule * On-the-job training * Paid time off * Parental leave * Professional development assistance * Referral program Experience level: * Under 1 year Shift: * Day shift Weekly day range: * Monday to Friday Work setting: * In-person Ability to Commute: * Cleveland, OH 44113 (Required) Ability to Relocate: * Cleveland, OH 44113: Relocate before starting work (Required) Work Location: In person