JOB OVERVIEW:
Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures.
DUTIES & RESPONSIBILITIES:
Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Comply with quality assurance expectations and standards.
Register guests, issue room keys, provide information on hotel services and room location.
Answer phones in a prompt and courteous manner.
Up-sell rooms where possible to maximize hotel revenue.
Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.
Issue, control, and release guest safe-deposit boxes.
Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
Respond appropriately to guest complaints.
Make appropriate service recovery gestures in order to ensure total guest satisfaction.
May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel, process cancellations, revisions, and information updates on changes.
Identify and explain room features to guests, supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest.
Promote teamwork and quality service through daily communications and coordination with other departments.
Perform other reasonable job duties as requested by Supervisors.
Schedule:
10 hour shift
8 hour shift
Day shift
Evening shift
Holidays
Weekend availability
Ideal Candidate Skill Set
Attention to Detail
Safety Orientated
Teamwork Driven
Computer literate
Effective Communicator
Punctual
Self-Motivated
Adaptable to Change
Organized
This job requires the ability to perform the following:
Frequently standing up behind the desk and front office areas
Move, lift, carry, push, pull and place object weighing less than or equal to 10 pounds without assistance
Handling objects, products and computer equipment
Use a keyboard to operate various property management and reservations systems, etc.
Communication skills are utilized a significant amount of time when interacting with guests and employees.
Reading and writing abilities are utilized often.
Basic math skills are used frequently.
Problem solving, reasoning, motivating and training abilities are often used.
May be required to work nights, weekends, and/or holidays.
Grow your career with Atlantic Hospitality! - A family of hotels.
Whether you're looking to start a new career or looking for a company to grow with at Atlantic Hospitality we are looking to provide 5-star guest service across our multiple hotel flags and need team members that are passionate about making a difference in someone's day and providing service with a smile!
If you're still wondering why you should join our team, here's a quick list of reasons:
On-the-job training - Prior Front Desk Management experience is required - preferably with the same brand flag.
Access to our comprehensive benefits package.
Competitive rates and schedules, Overtime available!
With 6 hotels under one company, there is more opportunity to advance!
Paid time off for full AND part-time employees!
Benefits:
Optional Disability insurance
Employee discount at hotels across the country
Health insurance after 60 days
Dental & Vision insurance.
Health savings account with company match
Company Paid Life insurance.
Dependent Life Insurance
All positions earn Paid Time Off - Full-time employees get 2 weeks of vacation in their first year and more to come!
Time and Half for working holidays.
Flexible full or part-time schedules
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