*About Us- The Tranzonic Companies*
Founded nearly a century ago, The Tranzonic Companies provides an unsurpassed portfolio of cleaning, maintenance, absorbents and personal protection products.
Headquartered in Cleveland, Ohio, the company manufactures and distributes products across multiple industries, including commercial, industrial, institutional and business consumer sectors from food service to automotive to medical.
We are currently seeking a Customer Service professional to join our team on our 10am-7pm shift, Monday-Friday.
*Essential Functions and Responsibilities- Customer Service*
* Field high volume of inbound calls and emails from customers for inquiries on post-order entry questions regarding order status, tracking information, lead times, etc.
* Complete order edits/changes
* Assist with customer requests for product info such as SDS sheets
* Provide shipping/freight quotes to customers
* Process RGA and Credit requests for returns, damaged or missing product, replacement goods shipments
* Work with Traffic/Shipping teams to help coordinate third-party LTL shipments
* Work with Traffic team to initiate freight claims for damaged/lost goods
* Work with Accounts Receivable department to resolve short-pay invoices
* Work with Inventory and Warehouse Receiving teams to resolve undocumented returns
* Monitor Customer Service queues in Axapta daily for follow up on RGA and pending Credits
* Work with Regional Directors and internal Sales Administrators in support of customers
* Other duties as assigned
*Education, Certifications and Licensures- Customer Service*
* 2+ Years Experience in Customer Service or related role preferred but not required
* Proficiency with Microsoft Office
* Excellent written and verbal communication skills
* Ability to multi-task while maintaining attention to detail and deadlines
* Ability to follow through on resolving customer issues to completion
Monday-Friday 10am-7pm
Job Type: Full-time
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
Shift:
* 8 hour shift
* Day shift
Weekly day range:
* Monday to Friday
* No weekends
Work setting:
* In-person
Application Question(s):
* What is your desired salary for this role?
Work Location: In person
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