*HIRING FOR 2ND SHIFT *_*3:00 pm - 11:00 pm (WEEKENDS A MUST)*_
Hiring for Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation.
Hotel Front Desk Agent's responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities.
Ultimately, you will help create a pleasant and memorable stay for our guests.
*Responsibilities*
* Perform all check-in and check-out tasks
* Manage online and phone reservations
* Inform customers about payment methods and verify their credit card data
* Register guests collecting necessary information (like contact details and exact dates of their stay)
* Welcome guests upon their arrival and assign rooms
* Provide information about our hotel, available rooms, rates, and amenities
* Respond to clients’ complaints in a timely and professional manner
* Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests’ needs
* Maintain updated records of bookings and payments
*Skills*
* Work experience as a Hotel Front Desk Agent, Receptionist, or similar role in customer service is required
* Customer service attitude
* Excellent communication and organizational skills
Job Types: Part-time, Full-time
Pay: $13.
00 - $15.
00 per hour
Schedule:
* 8 hour shift
* Day shift
* Evening shift
* Holidays
* Weekends as needed
Ability to commute/relocate:
* Wickliffe, OH 44092: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
* Can you work 2nd Shift 3:00 pm-11:00 pm including weekends?
Education:
* High school or equivalent (Required)
Work Location: In person
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