Front Desk Officer

Front Desk Officer serves as central contact for the organization, answering incoming phone calls and emails as well as greeting in-person students, volunteers, and visitors.
This individual is also responsible for the intake of visitor and student data necessary at check-in.
The Front Desk Officer acts as reception receiving and directing visitors, vendors, clients, and students to appropriate locations and parties.
*Organization Overview* Since 1997, Seeds of Literacy (Seeds) has provided personalized education that empowers adults to thrive in our community.
Our innovative, non-traditional classroom relies on individualized curricula, one-to-one tutoring, and flexible scheduling to help students who did not succeed in traditional school settings.
We offer one-to-one tutoring in basic education and GED preparation to more than 1,500 adult students every year.
Our instruction model includes nearly 300 highly-trained volunteer tutors who work one-to-one with students in our physical classrooms and online in our Virtual Classroom.
*Essential Duties and Responsibilities* The essential functions include, but are not limited to the following: · Serves as the first point of contact for all visitors, directing them to classrooms and alerting necessary staff of their arrival.
· Answering, assisting, and directing all incoming telephone calls and emails to appropriate parties in a professional and courteous manner.
· Assist Student Engagement Coordinators with transitioning incoming students from Orientation to beginning classes.
· Perform related clerical work such as typing, filing, and sorting mail distribution.
· Uses applicable software programs to create inventories, letters, and other business-related documents.
· Provides basic technical support and guidance to students through phone calls and in-person for registration purposes.
· Conduct timely and accurate data entry into various databases (LACES, Excel, Google Sheets) based on the needs of the internal administration teams.
Completes student-related data entry that supports programming.
· Ensuring rooms are organized and tidy.
Prepare each day with basic supplies, program materials, and documenting inventory as needed.
· Assisting with the preparation of materials for outreach events as needed.
· Following up on student referrals from outreach events following the event, making phone calls and emails.
· Receives and tracks donations from walk-in donors, providing donors with needed forms and receipts.
· Participating in the planning and execution of special events or department-specific projects and seasonal program changes as required.
· Assist in the onboarding of new employees to the Front Desk Officer team.
· All other duties as assigned based on need.
*Minimum Qualifications (Knowledge, Skills, and Abilities)* * High school Diploma/GED required; Associates Degree preferred * Proficient in Google Suite platforms, including email, calendars, and worksheets * Attention to detail while maintaining several data entry formats * Demonstrate interpersonal skills and ability to work with all levels of the organization, volunteers, and students professionally.
* Excellent oral, and written communication skills.
Bilingual in English and Spanish are required.
* Attention to detail and ability to maintain confidentiality are required.
* Must be capable of providing services in a professional and courteous fashion.
* Good time management and multi-tasking skills.
Able to work independently, but must be willing to work on teams for special projects or events.
*What Seeds of Literacy has to Offer:* · A meaningful mission creating real change and brighter futures for students and their families.
· An engaged, enthusiastic 30-member board of directors committed to engaging their networks and supporting the organization’s advancement.
· A small (but mighty!) team of professionals who love what they do and bring empathy, energy, and humor to Seeds’ classrooms.
· A clear organizational mission, vision, and direction for the future.
· An environment of collaboration, commitment, and enthusiasm for helping Seeds’ students accomplish their goals.
*Hours* Monday through Friday 8:30 am – 5:00 pm *Salary * $32,000 - $36,000 *Location: * Seeds West: 3104 W 25th Street, Cleveland, OH 44109 Job Type: Full-time Pay: $32,000.
00 - $36,000.
00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Flexible spending account * Health insurance * Life insurance * Paid time off * Vision insurance Schedule: * 8 hour shift Work Location: In person