Front Desk Agent

Do you like working with people? Do you like working with a diverse staff? Do you like to laugh and have fun at work? Do you like a fantastic room discount when traveling? Do you want flexibility? If you answered yes, then this is the job for you! The Residence Inn by Marriott Cleveland Avon at the Emerald Event Center is looking for a Full Time Front Desk Agent.
*This position will work different shifts, 7a-3p, 3p-11p or 1p-9p.
Shifts vary depending on demand.
* Some of the responsibilities and duties will be: Greets and assists all guests during check ins and check outs Provides courteous guest service by responding promptly and efficiently to inquiries, requests and complaints.
Coordinates the delivery of guest services by other hotel departments Processes all reservations and cancellation requests Operates the department’s cash register.
Maintains order and cleanliness of front desk and back office to present a pleasant and professional image to guests.
Perform clerical duties to include handling incoming and outgoing mail, faxing, photocopying, and bookkeeping as needed.
Acts as manager on duty when manager is not available.
Maintains information and communication sources such as room inventory, lost and found log, telephone information, log book, and hotel directories; operates switchboard to handle customer inquiries, wakeup calls and the paging of guests.
Come meet us and see what all the fun is about! Job Type: Full-time Pay: From $14.
00 per hour Expected hours: 32 – 40 per week Benefits: * 401(k) * Dental insurance * Employee discount * Flexible schedule * Health insurance * Paid time off * Vision insurance Schedule: * 8 hour shift * Day shift * Holidays * Morning shift * Weekends as needed Work setting: * In-person Work Location: In person