Call Center Representative

*We Are Hiring:* *Contract Duration – 8 weeks (temp to hire role ) * *Department: call center representative * *Schedule: 8am to 4;30 pm * *Hospital: The Metro Health System* *Facility location - 5420 Lancaster Drive Brooklyn Heights, OH 44131* *What We Need**:*  We are seeking a highly motivated and customer-oriented Call Center Representative to join our team.
As a Call Center Representative, you will be responsible for providing exceptional customer service and support to our clients.
If you have excellent communication skills, a strong attention to detail, and enjoy helping others, we want to hear from you! *What You Will Do:* *Role and responsibility :* * Telephonically enrolls, registers, and schedules appointments for primary care patients into The MetroHealth System (MHS).
Processes prescription refill requests.
Provides general telephone-based support to MyChart users.
Obtains feedback for providers and sends patient requests to clinics throughout MHS.
Upholds the mission, vision, values, and customer service standards of The MetroHealth System.
* High School Diploma or passage of a high school equivalency exam.
Meets one of the following: * One year of experience with any of the following: call center support, patient registration, scheduling, assisting health care professionals and patients, and/or utilizing phones and computers to perform customer service duties in a high-volume environment.
* In lieu of experience, an Associate’s degree in a healthcare or business-related field will be considered.
* Customer-centric mentality with strong customer service experience.
* Effective written, verbal, and interpersonal communication skills.
* Ability to communicate with a variety of individuals and disciplines.
Solid organizational skills.
* Ability to work independently and within a structured environment with a high degree of flexibility.
* Demonstrated PC proficiency, including the ability to enter data into a PC while talking on the phone.
May sit, stand, stoop, bend, and ambulate intermittently during the day.
* May need to sit or stand for extended periods.
See in the normal visual range with or without correction.
* Hear in the normal audio range with or without correction, including hearing clearly via a phone headset.
* Finger dexterity to operate office equipment required.
May need to lift up to twenty-five (25) pounds on occasion.
* Ability to communicate in face-to-face, phone, email, and other communications.
* Ability to see computer monitor and departmental documents.
*What You Will Need:* At least 1 + year of experience in call center.
Job Type: Contract Pay: $20.
00 per hour Expected hours: 40 per week Schedule: * 8 hour shift * Monday to Friday Application Question(s): * Do you have experience in healthcare or medical terminology? Experience: * Call center: 1 year (Required) * Customer support: 1 year (Required) Ability to Relocate: * Brooklyn Heights, OH 44131: Relocate before starting work (Required) Work Location: In person