Front Desk Guest Service Representative - Independence

Atlantic Hospitality - A family of hotels Grow Your Career! Whether you're looking to start a new career or looking for a company to grow with at Atlantic Hospitality we are looking to provide 5-star guest service across our multiple hotel flags and need team members that are passionate about making a difference in someone's day and providing service with a smile! If you're still wondering why you should join our team, here's a quick list of reasons: * On-the-job training * Access to our comprehensive benefits package.
* Competitive rates and schedules, Overtime available! * With 6 hotels under one company there is more opportunity to advance! * Paid time off for full AND part time employees! *Benefits:* * Optional Disability insurance * Employee discount at hotels across the country * Health insurance after 60 days * Health savings account with company match * Company Paid Life insurance * Dependent Life Insurance * All positions earn Paid Time Off * Dental & Vision insurance * Time and Half for working holidays * Flexible full or part-time schedules *Ideal Candidate Skill Set* * Attention to Detail * Safety Orientated * Teamwork Driven * Computer literate * Effective Communicator * Punctual * Self-Motivated * Adaptable to Change * Organized *JOB OVERVIEW:* Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures.
*DUTIES & RESPONSIBILITIES:* * Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
* Comply with quality assurance expectations and standards.
* Register guests, issue room keys, provide information on hotel services and room location.
* Answer phones in a prompt and courteous manner.
* Up-sell rooms where possible to maximize hotel revenue.
* Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.
* Issue, control, and release guest safe-deposit boxes.
* Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
* Respond appropriately to guest complaints.
Make appropriate service recovery gestures in order to ensure total guest satisfaction.
* May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel, process cancellations, revisions, and information updates on changes.
* Identify and explain room features to guests, supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest.
* Promote teamwork and quality service through daily communications and coordination with other departments.
* Perform other reasonable job duties as requested by Supervisors.
* Prior Front Desk / Customer Service experience preferred.
* Must speak fluent English.
Other languages preferred.
*This job requires the ability to perform the following:* * Frequently standing up behind the desk and front office areas * Move, lift, carry, push, pull and place object weighing less than or equal to 10 pounds without assistance * Handling objects, products and computer equipment * Use a keyboard to operate various property management and reservations systems, etc.
* Communication skills are utilized a significant amount of time when interacting with guests and employees.
* Reading and writing abilities are utilized often.
* Basic math skills are used frequently.
* Problem solving, reasoning, motivating and training abilities are often used.
* May be required to work nights, weekends, and/or holidays.
*Work Area: Front Office* The statements in this job description are intended to represent the key duties and level of work being performed.
They are not intended to be ALL responsibilities or qualifications of the job.
Job Type: Full-time Pay: $17.
00 per hour Benefits: * Dental insurance * Employee discount * Health insurance * Life insurance * Paid time off * Vision insurance Schedule: * 10 hour shift * 8 hour shift * Day shift * Evening shift * Holidays * Weekends as needed Work setting: * In-person Experience: * Hotel Front desk: 2 years (Required) Work Location: In person