Guest Service Agent/Front Desk

* *Excellent Travel Benefits - Hilton Background a PLUS!! * We are looking for an outgoing, friendly, energic team player to round out our Front Desk staff.
Our commitment to providing superior service to every guest every time, has made us an awarding hotel.
As a Front Desk Agent, you will serve as the happy, helpful face of our hotel to guests entering and departing our front door.
Ensure exceptional, positive experiences for our diverse guests.
Assist in a welcoming, efficient, courteous, and professional manner.
Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction and problem resolution.
Assist with breakfast, which may include food preparation and clean-up.
Ensure an *Responsibilities* · Maintains an inventory of vacancies, reservations, and room assignments.
· Possesses a working knowledge of the reservations department.
Takes same day reservations and future reservations when necessary.
Knows cancellation procedures.
· Knows room locations, types of rooms available, and room rates.
· Registers arriving guests and assigns rooms.
· Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
· Coordinates guest room maintenance work with the engineering and maintenance division.
· Uses persuasive selling techniques to sell rooms and to promote other services of the hotel.
· Knows daily activities and meetings taking place in the hotel.
· Reports any unusual occurrences or requests to the manager or assistant manager.
· Manages and resolves all guest complaints in a professional and courteous manner.
· Processes guest check-outs and handles monetary transactions.
· Maintains customers’ privacy.
· Maintains a high level of professional appearance and demeanor.
· Performs other duties as assigned.
*Skills* · High school diploma or equivalent.
· Previous hotel-related experience preferred.
· Ability to communicate with public, hotel staff, and management in a professional manner.
· Knowledge of surrounding areas and local events.
· Ability to understand and adhere to proper credit, check cashing, and cash handling policies and procedures.
Able to properly secure guest information.
· Ability to learn safety, emergency, and accident prevention policies and procedures.
· Skilled in the use of front office equipment.
· Knowledge of proper telephone etiquette.
· Ability to work a flexible schedule, including weekends and holidays.
Job Types: Full-time, Part-time Pay: $16.
00 - $17.
00 per hour Benefits: * 401(k) * Dental insurance * Employee discount * Flexible schedule * Health insurance * Life insurance * Paid time off * Referral program * Vision insurance Schedule: * 8 hour shift * Day shift * Holidays * Night shift * Weekends as needed Work setting: * In-person Experience: * OnQ: 1 year (Preferred) License/Certification: * Driver's License (Required) Work Location: In person