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Customer Care Operations Clerk (CLE)

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Posted : Wednesday, March 20, 2024 07:29 AM

At Xpress Global Systems (XGS), we are *Delivering a World of Difference, One Truck Load at a Time*.
As the *EMPLOYER OF CHOICE*, are looking for a hardworking, intelligent person with a relentless *dedication to safety, quality, and customer service* to join us as an operations clerk.
The *XGS Operations Clerk* has the primary responsibility to provide administrative and customer service support to Service Center Operations.
Respond to internal and external customer inquiries; assist will call customers; prepare operations reports and perform systems data entry.
This person will enter data and is expected to have clerical experience.
*At XGS, we believe in our people, and we sincerely believe in promotion from within, so operations clerks who show they have the right skills - plus an above and beyond dedication to customer service, quality, and safety - can be promoted to operation supervisor as their next career step!!* *What you'll be doing at XGS.
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* * Provide administrative support to Service Center Operations.
Perform clerical functions including answering phones, making copies, data entry and general correspondence * Respond to external and internal customer questions and requests * Interface with customers via telephone, e-mail and in person * Interface with customers regarding routes, deliveries and pick-ups May schedule driver appointments and assist in driver route assignments.
May dispatch drivers as needed * Assist will-call customers in picking up freight * Assist in ensuring compliance with OSHA, Department of Transportation, and Federal and State regulations * Perform data entry and prepare standard reports * May assist in loading or unloading freight * Other duties as assigned *We are looking for candidates with.
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* * 1-3 years Clerical Experience, preferably in the transportation industry * Warehouse and WMS experience preferred * AS400 experience preferred * Dispatching experience preferred * Forklift certification a plus * Strong professional interpersonal and communication skills * Microsoft office experience required Job Type: Full-time Pay: $17.
40 - $20.
00 per hour Benefits: * 401(k) * 401(k) matching * Dental insurance * Flexible spending account * Health insurance * Health savings account * Life insurance * Paid time off * Parental leave * Referral program * Retirement plan * Vision insurance Schedule: * 8 hour shift * Day shift * Monday to Friday Experience: * Microsoft Excel: 1 year (Preferred) Ability to Relocate: * Solon, OH 44139: Relocate before starting work (Required) Work Location: In person

• Phone : NA

• Location : 6575 Davis Industrial Parkway, Solon, OH

• Post ID: 9077838139


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