Electrical Field Service Specialist

This position travels to Mayfran's customers in the United States and Mexico.
Applicants must be comfortable with significant travel.
*Summary: *Plans and coordinates activities concerned with installing equipment, investigating and resolving customer reports of technical problems with equipment, and eliminating future operational or service difficulties by performing the following duties: *ESSENTIAL FUNCTIONS INCLUDE THE FOLLOWING.
OTHER DUTIES MAY BE ASSIGNED:* · Installs new or modified equipment at customer's facility to ensure full functionality according to specifications.
· Reviews performance reports and documentation from customers and field representatives and inspects malfunctioning or damaged product to determine nature and scope of problem.
· Analyzes review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action.
· Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs.
· Provides on-site technical assistance to help troubleshoot and repair equipment.
· Maintains records of performance reports.
· Analyzes reports of technical problems to determine trends affecting future design, production, service, and maintenance processes, and recommends modifications to eliminate future problems.
· Develops service handbooks and bulletins based on field investigations, engineering changes, and overall knowledge of product.
· Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.
· Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers.
· Recommends cost-cutting measures.
*SUPERVISORY RESPONSIBILITY: *None.
*Competencies: *To perform the job successfully, an individual should demonstrate the following competencies: · Analytical - Collects and researches data.
· Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully.
· Customer Service - Responds promptly to customer needs; Returns phone-calls and e-mails within 24-hours except for weekends and other time off.
Meets commitments.
· Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Conserves organizational resources.
· Judgment - Exhibits sound and accurate judgment; Supports and explains reasoning.
· Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles.
· Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently.
· Professionalism - Accepts responsibility for own actions; Follows through on commitments.
· Written Communication - Presents data effectively.
· Oral Communication - Listens and gets clarification; Participates in meetings.
· Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
· Attendance/Punctuality - Is consistently at work and on time.
· Initiative - Seeks increased responsibilities.
· Innovation - Meets challenges with resourcefulness.
· Adaptability - Manages competing demands.
· Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit.
· Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.
· Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
· Diversity - Promotes a harassment-free environment.
· Safety and Security - Observes safety and security procedures.
*QUALIFICATIONS: * To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
*Education and/or Experience: *Bachelor's degree and two to three years related experience, or equivalent combination of education and experience.
*Computer Skills: *Microsoft Office applications.
*PHYSICAL DEMANDS: *While performing the duties of this job, the employee is frequently required to stand; walk and sit.
The employee must occasionally lift and/or move up to 20 pounds.
*WORK ENVIRONMENT:* While performing the duties of this job, the employee is frequently exposed to moving mechanical parts.
The noise level in the work environment is usually moderate.
_The specific statements shown in each section of this description are not intended to be all-inclusive.
They represent typical elements and criteria necessary to successfully perform the job.
At the employee’s request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
_ Job Type: Full-time Pay: $60,000.
00 - $75,000.
00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee assistance program * Health insurance * Life insurance * Paid time off * Referral program * Tuition reimbursement * Vision insurance Experience level: * 2 years Schedule: * 10 hour shift * 12 hour shift * 8 hour shift * Day shift * Holidays * On call * Overtime * Weekends as needed Work setting: * In-person Experience: * Electrical/PLC: 1 year (Required) Willingness to travel: * 75% (Required) Work Location: In person