Night Auditor/Front Desk

We are seeking a Front Desk Clerk/Night Auditor to join our team at a hotel in providing exceptional guest experiences.
This position plays a vital role in ensuring guest satisfaction and the smooth operation of the hotel during the night shift.
Responsibilities: - Greet guests in a friendly and professional manner upon arrival - Check-in and check-out guests efficiently - Handle guest inquiries, requests, and complaints promptly and courteously - Process payments and maintain accurate records - Perform night audit procedures to reconcile daily transactions - Ensure the safety and security of guests by monitoring premises - Assist with administrative tasks as needed Requirements: - Prior experience in hospitality or a similar role is preferred - Excellent communication skills and phone etiquette - Ability to speak multiple languages is a plus (multilingual or bilingual) - Strong customer service and guest relations skills - Proficient in using hotel management software - Availability to work night shifts, weekends, and holidays Joining our team as a Front Desk Clerk/Night Auditor offers the opportunity to be part of a dynamic hospitality environment where you can enhance your skills and contribute to creating memorable guest experiences.
Job Types: Full-time, Part-time Schedule: * 8 hour shift * Every weekend * Holidays * Night shift * Weekends as needed Work setting: * In-person Ability to Relocate: * Cleveland, OH 44130: Relocate before starting work (Required) Work Location: In person