At Ranpak, sustainability has been in our DNA since our founding in 1972.
Ranpak’s goal then was to create the first environmentally responsible system to protect products during shipment and today, our mission remains the same: To deliver sustainable packaging solutions that help improve supply chain performance and costs, reduce environmental impact, and support a variety of growing business needs globally.
The development and improvement of materials, technologies (such as automation) and total solution systems have earned Ranpak a reputation as an innovative leader in eCommerce and industrial supply chain solutions.
Ranpak’s customers span across a variety of industries including automotive parts, electronics, eCommerce, machinery and home goods.
Our customers include Amazon, IKEA, Sephora, Misfit Market and BMW.
Ranpak’s corporate headquarters are in Concord Township, Ohio with European and Asia Pacific headquarters in Heerlen, the Netherlands and Singapore City, Singapore, respectively.
Additionally, we are building a state of the art new facility in Shelton, CT.
Ranpak Holdings Corp.
is a New York Stock Exchange listed company (NYSE: PACK).
Summary
Customer Service Representatives will deliver world class customer service via phone, e-mail, and online to our existing and future customer base.
They will ensure that all purchase orders received from customers are processed on the same day that they are received.
They are also responsible for providing timely responses to inquiries from customers and our internal salesforces.
Essential Duties & Responsibilities
Process large quantities of customer purchase orders accurately and efficiently within 24 hours of receipt.
Quickly answer incoming customer inquiries through phone calls, emails, websites and ticketing systems.
Efficiently gather information internally and externally to provide timely information to customers regarding order statuses and other general inquiries.
Work cross functionally with other departments to provide excellent customer service.
Adhere to all procedures, guidelines, and policies in all daily activities.
Provide and collect completed forms, explain processes, and provide direction when helping customers resolve issues/complaints.
Provides support to the salesforce.
Qualifications
High school diploma or GED, Bachelor’s degree preferred.
Proficiency using computers, Microsoft Office, ERPs systems; SAP experience preferred.
Strong critical thinking and problem-solving skills.
Previous experience with order entry and customer service.
Previous experience handling incoming and outgoing phone calls.
Strong interpersonal skills.
Ability to follow instructions and to communicate effectively, verbally and written.
Ability to perform day-to-day duties with precision and accuracy.
Ability to multi-task, prioritize, and manage time effectively.
Adaptable to change
The physical demand of this job is being able to sit in front of a computer for long period of time
EOE STATEMENT We are an equal employment opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
Skills
Preferred
Customer Service
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