Department Dispatcher

Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare.
Cleveland Clinic is recognized as one of the top hospitals in the nation.
At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.
As a Department Dispatcher, you will promote a positive experience through friendly, courteous, compassionate and effective patient and visitor communication while receiving and dispatching requests, making sure to prioritize and align requests with available resources, then record requests in the designated system(s).
This position requires some rotating weekends and holidays.
The work schedule is as follows: • Weekdays - 3:00pm - 11:30pm • Weekends require a 12-hour shift from 8:00am - 8:30pm • You will be required to work one weekend then you are off the next two weekends.
• You are required to work one Holiday then you will be off the next two Holidays.
At Cleveland Clinic, we know what matters most.
That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you.
Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future.
When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.
Responsibilities: Conducts friendly, courteous, compassionate and helpful communications with customers.
Dispatches requests in a timely manner and communicate status updates/delays to customers.
Receives and logs requests through applicable software/tracking.
Other duties as assigned.
Education: High School Diploma or GED required.
Certifications: None required.
Complexity of Work: Requires ability to interpret verbal directions to achieve intent and communicate in a clear, compassionate, informative and concise manner.
Proficient in MS Excel and MS Word.
Ability to effectively and efficiently manage, organize and record high volumes of data; phone interruptions and radio calls.
Work Experience: Must have 1 year of customer service experience in a role that requires exemplary interpersonal skills and ability to interact with customers over the phone for the majority of the day.
Previous experience in a high volume call center or dispatch facility preferred.
Physical Requirements: Typical physical demands include a high degree of dexterity to produce materials on a PC, normal or corrected vision, extensive sitting and frequent walking inside and outside in all types of weather conditions.
Occasional lifting or carrying five to twenty-five pounds.
Personal Protective Equipment: Follows Standard Precautions using personal protective equipment as required for procedures.
Keywords: dispatch, high volume call center, multi-task, epic, excel, nuvolo, customer service Pay Range: $15.
00 - $18.
44 / hour The pay range displayed on this job posting reflects the anticipated range for new hires.
While the pay range is displayed as an hourly rate, Cleveland Clinic recruiters will clarify whether the compensation is hourly or salary.
A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set, and education.
This is not inclusive of the value of Cleveland Clinic's benefits package, which includes among other benefits, healthcare/dental/vision and retirement.