Ohio Marijuana Card-Patient Support Representative

Job description Are you interested in the new and fast-growing medical marijuana industry in Ohio? If so, joining the team at Ohio Medical Alliance would be a great fit for you.
Ohio Medical Alliance (www.
ohiomarijuanacard.
com) helps eligible patients across the State of Ohio access medical marijuana at an affordable cost at our clinic locations.
Patient Support Representatives serve as the primary point of contact for all current and prospective clinic patients.
In this role, your voice will be the first impression patients have of our company, so we are looking for candidates that are friendly, knowledgeable, and compassionate.
This position would become a hybrid position after completing all necessary training.
Responsibilities Answer high volume inbound and outbound calls from patients interested in learning how to access medical marijuana in multiple states and via telemedicine.
Schedule and reschedule patients for evaluations at locations across multiple states.
Take payments Inform patients of the Medical Marijuana qualifying conditions and educate patients on the Medical Marijuana Control Program Laws Understand medical records and educate patients on what is required for the approval process.
Other duties as assigned Requirements 2+ years of experience working with patient scheduling/customer service/call centers Compassionate and empathetic nature, with a genuine interest in helping others Excellent written and verbal skills Must be comfortable dealing with difficult and stressful situations Interest in the medical marijuana industry is a plus! Ohio Medical Alliance is an affirmative action employer and equal opportunity employer.
We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply.