*Job Title: *Referral Office Liaison - Temp to Perm
*Sub Specialty*: Call Center Representative
*Location: *Brooklyn Heights, OH 44131
*Contract: *8 weeks / 40 hrs week
*Shift: *Monday-Friday 8:00 am to 4:30 pm.
No on-call.
No major holiday.
No weekends.
*Salary: *$18/hr on w2
*Required:*
· MANDATORY ONE-YEAR MINIMUM CALL CENTER EXPERIENCE
· Covid Copy
*Summary of Responsibilities: *
· Telephonically enrolls, registers, and schedules appointments for primary care patients in facility.
Processes prescription refill requests.
Provides general telephone-based support to MyChart users.
Obtains feedback for providers and sends patient requests to clinics throughout MHS.
· Upholds the mission, vision, values, and customer service standards of the facility.
*Mandatory Qualifications: *
· High School Diploma or passage of a high school equivalency exam.
· Meets one of the following:
· One year of experience with any of the following: call center support, patient registration, scheduling, assisting health care professionals and patients, and/or utilizing phones and computers to perform customer service duties in a high-volume environment.
· In lieu of experience, an Associate’s degree in a healthcare or business-related field will be considered.
· Customer-centric mentality with strong customer service experience.
· Effective written, verbal, and interpersonal communication skills.
· Ability to communicate with a variety of individuals and disciplines.
· Solid organizational skills.
· Ability to work independently and within a structured environment with a high degree of flexibility.
· Demonstrated PC proficiency, including the ability to enter data into a PC while talking on the phone.
Job Types: Full-time, Contract
Pay: $16.
00 - $20.
00 per hour
Weekly day range:
* Monday to Friday
Application Question(s):
* Best time to reach you over the phone?
Experience:
* Call center: 1 year (Required)
* patient registration, scheduling: 1 year (Required)
Ability to Relocate:
* Brooklyn Heights, OH: Relocate before starting work (Required)
Work Location: In person
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