*MANDATORY ONE YEAR MINIMUM CALL CENTER EXPERIENCE *
*AGENCIES, PLEASE DO NOT SUBMIT ANYONE WITH LESS THAN ONE YEAR*
*HOURS: TRAINING 8:00AM-4:30PM FOR FIRST MONTH ONLY - THEN SHIFT IS 10:30AM-7:00PM*
*Summary of Responsibilities: *Telephonically enrolls, registers, and schedules appointments for primary care patients into The MetroHealth System (MHS).
Processes prescription refill requests.
Provides general telephone-based support to MyChart users.
Obtains feedback for providers and sends patient requests to clinics throughout MHS.
Upholds the mission, vision, values, and customer service standards of The MetroHealth System.
*Mandatory Qualifications:*
* High School Diploma or passage of a high school equivalency exam.
Meets one of the following:
* One year of experience with any of the following: call center support, patient registration, scheduling, assisting health care professionals and patients, and/or utilizing phones and computers to perform customer service duties in a high-volume environment.
* In lieu of experience, an Associate’s degree in a healthcare or business-related field will be considered.
* Customer-centric mentality with strong customer service experience.
* Effective written, verbal, and interpersonal communication skills.
* Ability to communicate with a variety of individuals and disciplines.
Solid organizational skills.
* Ability to work independently and within a structured environment with a high degree of flexibility.
* Demonstrated PC proficiency, including the ability to enter data into a PC while talking on the phone.
Job Type: Contract
Salary: $18.
00 - $21.
00 per hour
Expected hours: 40 per week
Schedule:
* 8 hour shift
* Day shift
* Overtime
Experience:
* Call center: 1 year (Required)
Work Location: On the road
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