Are you passionate about fostering a culture of customer advocacy for both internal and external customers? Do you have a data-driven approach to problem-solving? Are you excited about improving customer experiences through process efficiencies and quality assurance? If this sounds like you, then join us as the Customer Experience/Quality Intern at Matco Tools.
This position reports to the Customer Service Manager and is located in Stow, Ohio.
The Customer Experience Intern will support the alignment of customer service quality to the unique needs of our customers by exploring multiple channels of data, providing thoughtful analysis, and recommending solutions.
Ideal candidate interns will possess a tenacious problem-solving mentality, as well as a strong thirst for knowledge in continuous improvement tools, KPIs, and interdepartmental process flows.
Gathering direct feedback from customers will also be a crucial element of this role.
This position will work closely with Customer Service leadership to develop mission-critical insights and execute swift action.
WHAT YOU WILL DO
Explore multiple channels of data, providing thoughtful analysis, and recommending solutions
Create value streams to understand the current state of customer service quality
Conduct needs analyses, including gathering valuable internal and external customer feedback
Document and digitize business processes and consult with key leaders to develop and validate actions
Proactively explore data to identify pain points and opportunities for the organization to develop mission-critical insights and execute swift action
Work a hybrid schedule T/W/TH on-site in Stow, while Mon/Friday is done remotely
A Rising Junior or Senior with the ability to work a hybrid schedule in Stow, OH.
A data-driven problem solver who can gather insights from analysis.
Passionate about identifying opportunities to improve the customer experience.
Disciplined, a self-starter; resourceful, and thriving in a fast-paced environment.
A courageous collaborator who brings new ideas forward.
Someone who “finds a way” to get things done; tenacious and naturally optimistic
An individual who possesses a tenacious problem-solving mentality, as well as a strong thirst for knowledge in continuous improvement tools, KPIs, and interdepartmental process flow
Advanced experience working with Excel and other Microsoft Office 365 applications
Exhibit excellent verbal and written skills
#LI-AN1
Matco Tools is a manufacturer and distributor of quality, professional-grade automotive equipment, tools, and toolboxes.
We offer more than 13,000 products, sold primarily to professional automotive technicians through a network of franchised mobile tool stores.
Matco is a franchising company, a distribution company, and a leading supplier of automotive technology solutions employing approximately 600 associates in the United States, Puerto Rico, and Canada.
Those thriving in an innovative, supportive, energized organization where continuous learning is the norm will find themselves well rewarded.
Vontier (NYSE: VNT) is a global industrial technology company uniting critical mobility and multi-energy technologies and solutions to meet the needs of a rapidly evolving, more connected mobility ecosystem.
Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves – delivering smart, safe, and sustainable solutions to our customers and the planet.
Vontier has a culture of continuous improvement built upon the foundation of the Vontier Business System and embraced by over 8,500 colleagues worldwide.
Additional information about Vontier is available on the Company’s website at www.
vontier.
com.
"Vontier Corporation and all Vontier Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law.
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