*About Us: We* are a customer-focused organization committed to providing exceptional products/services and a seamless experience to our valued customers.
We take pride in our dedication to customer satisfaction and are currently seeking a Customer Service Associate to join our team.
*Position Overview: *As a Customer Service Associate, you will play a crucial role in representing our company and ensuring that every customer who walks through our doors has a positive experience.
You will be the first point of contact for customers, addressing their inquiries, resolving issues, and providing assistance in a friendly and professional manner.
Your role will involve interacting with customers in person and over the phone, as well as handling various administrative tasks to support our customer service operations.
*Key Responsibilities:*
*Customer Assistance:* Greet customers with a warm and welcoming attitude, actively listen to their needs, and provide accurate information about our products/services.
*Issue Resolution:* Effectively resolve customer complaints, concerns, or problems in a timely and satisfactory manner, ensuring their needs are met to the best of your abilities.
*Product Knowledge:* Maintain a deep understanding of our products/services, features, and benefits to effectively assist customers and answer their questions.
*Sales Support:* Identify potential sales opportunities and promote additional products or services to customers when appropriate, contributing to revenue growth.
*Administrative Tasks:* Assist with administrative duties, such as data entry, appointment scheduling, and maintaining customer records in our database.
*Cash Handling:* Accurately handle cash transactions and provide receipts when necessary, following company policies and procedures.
*Maintain Cleanliness:* Ensure the customer service area is clean, organized, and stocked with necessary materials for a smooth operation.
*Compliance:* Adhere to company policies, procedures, and ethical standards, including privacy and security protocols.
*Qualifications:*
* High school diploma or equivalent (some college coursework preferred).
* Prior customer service experience is a plus.
* Strong communication skills, both verbal and written.
* Excellent interpersonal skills and a friendly, approachable demeanor.
* Basic computer skills and familiarity with customer service software/tools.
* Ability to multitask and work efficiently in a fast-paced environment.
* Problem-solving skills and a willingness to go above and beyond to meet customer needs.
* Flexibility to work evenings, weekends, and holidays as needed.
*Benefits:*
* Competitive hourly wage
* Employee discounts on company products/services.
* Health, dental, and vision insurance
* Training and professional development opportunities.
* Friendly and supportive team environment.
* Opportunities for advancement within the company.
Job Type: Full-time
Pay: $16.
81 - $20.
25 per hour
Expected hours: 40 per week
Benefits:
* 401(k)
* Dental insurance
* Employee discount
* Flexible schedule
* Health insurance
* Paid time off
* Vision insurance
Shift:
* 10 hour shift
* 8 hour shift
Weekly day range:
* Monday to Friday
* Weekends as needed
Ability to Commute:
* Cleveland, OH (Preferred)
Ability to Relocate:
* Cleveland, OH: Relocate before starting work (Preferred)
Work Location: In person
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