Title: Customer Care Associate
Location: Lansing, Detroit, Cleveland, Indianapolis
Position Summary:
Everstream is looking for a motivated person to join our Customer Care team! The Customer Care Associate interacts with Everstream customers to provide information in response to inquiries about current products and services and will work to handle and resolve customer concerns.
The position will communicate with customers by telephone and email to provide information about current products and services and will work with customers to obtain details of support that is needed.
The Customer Care Associate contributes to the overall success of the company by responding to customer inquiries, ensuring a timely resolution, and providing the highest level of customer service.
Primary Responsibilities:
Assist customers with billing inquiries on the phone and via email.
Make outbound calls in an effort to collect on overdue customer accounts.
Prepare reports on collection activities and progress.
Resolve billing questions resulting from collection efforts that be preventing payment.
Promotes various products and services offered by the company.
Assists customers on how to use products and features.
Develop and maintain customer relationships.
Maintain records of customer interactions.
Send appropriate literature to customers as required.
May perform clerical or administrative duties.
Provide superior customer support to internal and external customers in all interactions.
Assist with questions, complaints, and concerns that customers may have and provide resolutions resulting in a positive outcome and positive customer experience.
Provide customer courtesy follow-up calls.
Appropriately handle and maintain customer proprietary information in accordance with company policy.
Any additional duties requested by manager.
Required Qualifications:
High school diploma or GED required.
3-5 years customer service experience preferred.
Excellent oral and written communication skills.
Strong telephone customer service experience skills
Ability to handle difficult customer situations.
Strong time management skills.
Ability to work in a fast-paced environment.
Excellent multi-tasking skills.
Problem solving and critical thinking skills.
Ability to work well both in a team environment and independently.
Personal computer skills including Microsoft Office, Word, Excel
Preferred Qualifications:
Knowledge of data and networking products/services.
Benefits:
Everstream offers competitive compensation as well as a generous employee benefits package, including medical, dental, vision, disability and life insurance policies.
Employees are also provided with an ample PTO package, company paid parking and numerous supplemental insurance options.
After 90 days of employment, full time employees are eligible to participate in our 401(k) retirement plan with generous employer match contribution.
Everstream is proud to be an Equal Opportunity and Affirmative Action Employer.
Everstream does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, creed, disability, age, pregnancy (including childbirth, lactation and related medical conditions), military and veteran status, citizenship status, marital status, gender expression, genetic information (including characteristics and testing), or any other characteristic protected by applicable law.
All employment is decided on the basis of qualifications, merit, and business need.
Everstream believes that diversity and inclusion among our team members is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
We participate in a pre-employment background check and drug screening process for all positions.
We also participate in E-Verify, a web-based system where Everstream inputs Form I-9 information; this information is verified against records available with the U.
S.
Department of Homeland Security and Social Security Administration to confirm employment eligibility.
Those who seek accommodation due to disability can email us at hr@everstream.
net.
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