Location: Cleveland, OH, USA
246996
Selman & Company, a subsidiary of One80 Intermediaries, is a leading provider of administrative services related to life & health insurance and similar products with offices in Cleveland, OH, Keene, NH & Washington, DC.
We thrive on our passion to be ranked Best Places to Work by our most important asset, our employees.
We are seeking a dynamic Customer Service Representative to join our team!
What You Will Do:
The Customer Service Representative, or CSR, will act as a liaison, provide product/services information, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
Answer incoming calls in response to customer contact.
Assist existing and potential customers with policy interpretation claims, and premium/billing related issues
Review insurance policy terms to determine whether a particular Policy Holder is covered by insurance
Compare /Review Policy information with Customer, respond to the inquiry and/ or stated understanding from Customer to ensure that appropriate information is provided.
Successful Candidates Will Have:
High school diploma required.
Associate Degree or higher preferred.
2 years of customer service experience in a big volume call center environment.
Must be detail-oriented and able to follow complex procedures accurately.
Proficient in Microsoft Word/Excel.
Excellent customer service and professional phone skills required.
Excellent oral and written communication skills required.
This job summary is intended to be brief and does not list all the duties for this position.
Nothing in this job description should be construed as an express or implied contract of employment.
Selman & Company is an at-will employer, which means that either party is free to terminate the employment relationship at any time, without any advanced notice, for any reason or no reason.
Risk Strategies Company does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
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