If you enjoy Customer Service and working independently, join our team at Fairway and unleash your potential! At Fairway, we're not just about perfectly manicured landscapes; we strive to cultivate a workforce that flourishes.
Kapp's, a partner of Fairway, in Cleveland, OH is seeking to add an extraordinary new team member to our company.
The Customer Service Representative (CSR) is responsible for providing high-quality customer service and accurate data entry to ensure that the company's customers receive the best possible experience.
This position pays $17- $19 per hour.
Experience is a plus but not required; if you are motivated, hardworking, and willing to learn we will teach you the skills you need to excel in this role.
What You'll Do:
Respond to customer inquiries/call logs via phone, email, and texting in a timely and professional manner
Assist customers with product inquiries, order status updates, and other related issues
Accurately input and update customer information, order details, and other relevant data into the company's system(s)
Review and verify customer new sales data for accuracy and completeness to ensure that all information is up-to-date and error-free
Communicate with other departments to coordinate and resolve customer issues and order discrepancies
Collaborate with the Customer Service and Dispatch Team to improve and streamline processes and procedures
Maintain a positive and professional attitude towards customers and colleagues at all times
Meet or exceed performance metrics such as response time, accuracy, and customer satisfaction ratings (Voice of the Customer)
Identify and assess customers’ needs to achieve satisfaction
Engage in cross-selling and upselling of products to existing customers
Manage large amounts of inbound and outbound customer service calls
Assist with other administrative or branch tasks as needed
Why You'll Love Working for Us:
Consistent, year-round pay and employment
Medical, dental, vision, and life insurance
Paid time off (PTO)
Paid holidays
401(K) plan with matching up to 5%
Collaborative team environment
Career growth opportunities
What We Need from You:
High school diploma or equivalent
Some post-high school education preferred, but not required
one to three years previous experience in customer service and data entry preferred
Demonstrated excellent written and verbal communication skills
Strong attention to detail and accuracy
Proficiency with Microsoft Office and other computer applications
Ability to multi-task and prioritize workload in a fast-paced environment
Positive and professional attitude with a willingness to learn and adapt to change
Ability to work independently and as part of a team.
Strong problem-solving skills with the ability to identify and resolve issues quickly
Physical Requirements:
Prolonged periods sitting at a desk and working on a computer, typing
Specific abilities required by this job include close and distant vision as well as the ability to hear normal conversation and respond, either verbally or in writing, to accurately convey detail and/or instructions
Must be able to lift up to 15 pounds at times
At Fairway, equal talent will always get equal opportunity.
Drug Free Workplace.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Please contact us to request accommodation.
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