Description
What will you be doing?
Maintains an assigned base of payroll clients with various pay weekly, bi-weekly, semi-monthly, and monthly pay frequencies
Provides client customer support by being in the phone queue
Manage team member’s client base when necessary
Provides exceptional customer service support and resolves client issues and concerns timely
Effectively manage critical relationships between all channels to improve client retention
Competent in describing the various reports and products available via software to clients
Collaborate with other divisions/departments as first point of contact to filter and convey relevant information to client regarding compliance or miscellaneous initiatives
Establishes and maintains a positive working relationship with clients focused on partnership and common objectives
Proficient at client situation de-escalation and appropriately identify possible Payroll Supervisor engagement
Begin learning how to troubleshoot and problem solve situations that arise
Ability to learn and maintain a working knowledge of the Payroll Software
Interacts with client base via telephone, fax, and/or e-mail to obtain payroll data including hours worked, salary adjustments, special payments and employee deductions
Accurately keys all payroll related data necessary to process client payrolls timely by deadline
Facilitate, collaborate and coordinate with all departments for seamless and worry free processing to maintain positive client experiences
Basic understanding of ancillary product setup
Work effectively as part of a team for the greater good of the business, with a strong sense of urgency, punctuality and reliability to meet internal and external targeted goals daily
Attend training department classes for new hire training (30, 60, 90-day plan) and ongoing payroll training throughout the year.
Initial exposure to usage of WIKI library and all related resources and documents
Other administrative and clerical tasks as assigned or requested
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