Call Center Representative First and Second Shift Dispatch Operator

People Architects a leading HR Business consulting partner is working with Quick Response to hire a cooperative, patient, and self-disciplined individual for our 2nd Shift Dispatch Operator-Call Center Representative-Alarm Operator position.
This person will enjoy a structured call center environment that provides deliberate and consistent calls that need to be handled in a calm and effective manner.
The individual will enjoy a rewarding position to help protect property and decrease personal loss.
We are a stable, established, and profitable company that has been providing monitoring services for installation companies for over 25 years.
Part of our selection process is that we ask prospective employees to take the Culture Index Please see the link below to complete the assessment to be considered for this position.
Dispatch Operator-Call Center Representative-Alarm Operator Responsibilities include: Managing calls while navigating Alarm software Adhere to detailed instructions to accurately handle alarm calls Adhere to confidentiality of customer information Perform as an answering service for multiple companies Respond to alarm signals and document outcome Dispatch Operator-Call Center Representative-Alarm Operator qualities for success: Patient and empathetic with callers Self-disciplined and eager to learn Ability to be consistent, accurate and extremely detailed under pressure Thorough and careful when following processes Excellent communication and listening skills Competitive company benefits - 401K, PTO, medical insurance, paid holidays Job Type: Full-time Salary: From $13.
00 per hour Benefits: 401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Schedule: 8 hour shift Day shift Evening shift Holidays Night shift Weekend availability Shift availability: Day Shift (Preferred) Night Shift (Preferred) Overnight Shift (Preferred) Work Location: In person at our Brooklyn Heights office.