Elite Vision Solutions is a sales and consulting agency new to the Cleveland area due to our recent partnership with the Verizon 5G product campaign.
Our firm is committed to establishing and maintaining long-lasting relationships with clients, team members, and stakeholders.
Because of the exponential growth our entry-level Customer Service Associate team has garnished our agency, our longest-standing client has entrusted us with the roll-out of their newest product line: Verizon 5G Home.
Their tagline “Ultra-fast, Ultra-simple” can also be applied to our team: We are ferociously driven to meet the needs and goals of our clients in a speedy, no-fuss way.
We are looking for someone to join our entry-level Customer Service Associate team to assist in the new product and service rollout.
We firmly believe in hiring Customer Service Associates who exhibit a strong work ethic, an undeniable genuineness, and the drive to make their mark by utilizing a fresh and creative perspective in an established industry.
This directly enhances our core values and unilaterally helps our clients reach their ultimate goal: attain high margins of sales success, brand recognition, and customer loyalty.
*Responsibilities of our Customer Service Associate*:
* Establish the initial relationship with new customers to properly position 5G Home products to each individual based on their wants and needs
* Educate customers on the rollout of these products and the new technology that supports them
* Assist in the sales process with any qualifying customer, provide all necessary details regarding new account information, product promotional pricing, and delivery of services
* Overturn any objections, handle all inquiries, resolve issues swiftly with any customer, and expedite to the necessary department if required
* Drive customer engagement from initial contact through the point of sale to delivery of products
* Communicate effectively within the Customer Service team as well as with Upper Management, Sales, and Compliance teams to ensure efficiency and success
* Track and accurately report customer account information, territory research, and areas of improvement to upper-level management daily to ensure the success of this product rollout
*Recommended traits of an entry-level Customer Service Associate*:
* High school diploma and/or GED equivalent
* 1 year of experience in an entry-level or introductory position within the field of customer service and/or sales is preferred
* Discipline to manage time effectively and efficiently with clients and customers to complete all daily tasks accurately
* A student mentality to learn on the job from the entry-level and the drive to continue the development of oneself and the company
* Tenacious and dedicated to reinforcing the core values of unbelievable and professional customer service
* An empathetic and compassionate disposition displayed while working with customers
Job Type: Full-time
Pay: $42,000.
00 - $50,000.
00 per year
Benefits:
* Professional development assistance
Shift:
* 8 hour shift
* Day shift
Weekly day range:
* Monday to Friday
* Weekends as needed
Work setting:
* In-person
Work Location: In person
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