Product Support Agent

POSITION RESPONSIBILITIES: This position is responsible for the day to day handling of customer/consumer requests and inquiries in support of Consumer Group accounts/brands or any other Divisions supported by this team.
Contact Activity may be received via multiple toll-free lines or alternate sources such as mail, email, live chat or other mediums.
Team members must represent each brand supported by the department in a manner that promotes sales the brand’s image.
This position is responsible for timely attention resolution that may be order related inquiries and/or complaints for these Consumer Group customers and any other Divisions supported by this team Here, we believe there’s not one path to success, we believe in careers that grow with you.
Whoever you are or wherever you come from in the world, there’s a place for you at Sherwin-Williams.
We provide you with the opportunity to explore your curiosity and drive us forward.
Sherwin-Williams values the unique talents and abilities from all backgrounds and characteristics.
All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans.
We’ll give you the space to share your strengths and we want you show us what you can do.
You can innovate, grow and discover in a place where you can thrive and Let Your Colors Show! At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better.
This starts with a wide range of world-class benefits designed for you.
From retirement to health care, from total well-being to your daily commute—it matters to us.
A general description of benefits offered can be found at https://www.
myswbenefits.
com/ .
Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.
Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range.
The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs.
The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled.
The wage range, other compensation, and benefits information listed is accurate as of the date of this posting.
The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Sherwin-Williams is proud to be an Equal Employment Opportunity/Affirmative Action employer committed to an inclusive and diverse workplace.
All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.
As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.
Frequent utilization of phone, fax, and email to field inquiries from Customers Consistent use of CRM (Customer Relationship Management) application to capture Customer Inquiry Information.
Excellent verbal, written and interpersonal communication skills Effective customer service, problem solving and conflict resolution skills Excellent time management and strong sense of priority Consistently exhibit a positive attitude and exceptional work ethic Frequent utilization of phone, fax, and email from internal/external customers.
Inquiries may include Customer Service Operation or Product Support related.
Promotion of a positive customer experience through positive language and professional correspondence Active Listening, Empathy, Problem Solving and Customer Retention skills are critical to the Customer Support organization EDUCATION Required: High School Diploma Preferred: Enrolled in College or pursuing College Degree EXPERIENCE: Customer Service or related experience Comfortable to communicate via phone, fax and e-mail.
ADDITIONAL COMMENTS: Customer Support hours range from open Mon-Fri 8:30 a.
m.
to 6:00 p.
m.
Product Support is open Saturdays 8:00 a.
m.
– 5:30 p.
m.
and Sundays 8:00 a.
m.
– 4:00 p.
m.
Agents are expected to work flexible shifts within those hours, as business needs dictate Help is open Mon-Fri 8:00 a.
m.
to 6:00 p.
m.
and Saturdays 8:00 a.
m.
– 5:30 p.
m.
Agents are expected to work flexible shifts within those hours, as business needs dictate.