Customer Service Representative

* work directly with medical professionals and physicians to facilitate patient care * advocate for and work in lockstep with chronic patients * work for an organization that rewards success and fosters a culture of promotion *Job Responsibilities include:* * provide outcome-based solutions for our physician referral sources and existing patient population * Submit new orders and monitor their completion, from initiation to setup, working closely with the clinical, sales, and service departments * Prepare and analyze the billing and setup paperwork for patient services * Work closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate departments within the organization * Recommend potential products or services to management by collecting patient information and analyzing customer needs * Actively participate in the training of new customer service and sales personnel * High school diploma or GED preferred * Proven work experience required * Ability to learn and apply market and product information, as well as patient billing and insurance requirements * Multitasking capabilities * Computer and technological literacy * Positive and professional personal image *Physical Demands:* This employee must occasionally lift and/or move up to 25 pounds.
Job Type: Full-time Benefits: * 401(k) * Dental insurance * Flexible schedule * Health insurance * Paid time off * Vision insurance Experience level: * 1 year Shift: * Day shift Weekly day range: * Monday to Friday Work setting: * In-person Work Location: In person