Senior Customer Service Representative

Senior Customer Service Representative Location: Glenwillow, Ohio Paid Weekly Hybrid Work Option For almost 80 years, Radix Wire & Cable, LLC, has been the leader in high-temperature wire and cable.
We create innovative, high-temperature wire and cable products for the appliance, steel, chemical plant, aerospace, and commercial construction markets to satisfy their most technically challenging problems Job Description We are seeking a Senior Customer Service Representative who is advanced in excel, advanced in word, proficient in Microsoft Office, innovative, collaborative, driven, growth-oriented, technical, results-driven, and has excellent communication skills.
The ideal candidate should be willing to learn and have 3-5 years of experience in customer service and sales.
Responsibilities Provide exceptional customer service to clients via phone, email, and chat Resolve customer complaints and issues in a timely and professional manner Process sales orders and returns accurately and efficiently Collaborate with other departments to ensure customer satisfaction Identify opportunities for growth and improvement in customer service processes Use advanced excel and word skills to create reports and documents Stay up-to-date with industry trends and best practices Assist in marketing and promotional material generation.
Generate and maintain sales reports through internal systems and Microsoft Excel.
Generate and cultivate new leads through data mining, cold calls, webinar and web inquiries.
Develop and maintain product and market knowledge to leverage Radix capabilities and grow sales.
Requirements 3-5 years of experience in customer service and sales Advanced skills in excel and word Proficient in Microsoft Office Innovative and collaborative mindset Driven and growth-oriented Technical skills to navigate various software and systems Results-driven with excellent communication skills Willingness to learn and adapt to new processes and technologies Qualifications: Associate Degree and/or minimum of 3-5+ years of sales or customer service experience Proficient in Microsoft Office Advanced in Excel and Word and Microsoft Outlook CRM and ERP experience (Syteline a plus) Manufacturing experience is a plus Travel: 0-5% Schedule: Monday - Friday 8:00am-5:00pm Hybrid work option Health Benefits Dental Insurance Vision Insurance Medical Insurance – High Deducible Coverage (HDHP) or a PPO Plan Option Health Savings Account (HSA) Life Insurance and Disability Benefits Company Paid Short Term Disability Insurance Company Paid Long Term Disability (LTD) Plan (if eligible) Company Paid Life Insurance and AD&D Optional Voluntary Life Insurance Plans Work/Life Harmony Generous Paid Time Off (PTO) after 30 days Company Paid Holidays Dependent Day Care Flexible Spending Account Flexible/Hybrid work arrangements Wellbeing Benefits Employee Assistance Programs (EAP) Employee Service Recognition Program Financial Rewards 401(k) plan with employer matching Paid Weekly Performance Bonuses (if eligible) Career Development Opportunities Tuition Reimbursement